Customers should not approach employees or contractors working in the field; questions about projects can be addressed by calling 1-800-685-8660.

CHARLESTON, W.Va. (April 16, 2020) – Amidst the current COVID-19 public health emergency, West Virginia American Water employees continue to provide safe, reliable water and wastewater services to nearly 550,000 West Virginians.  

According to Vice President of Operations Chris Carew, the company has implemented a business continuity plan and provided personal protective equipment to keep employees safe.  He said, “We are doing all we can to protect our colleagues and customers while we continue to provide a critical service. Unfortunately, customers continue to approach our folks in the field. This presents a safety concern, which can be avoided with the public’s help and safe social distancing.” 

West Virginia American Water customers are asked to follow safe distancing recommendations issued by the Centers for Disease Control and Prevention by keeping at least six feet between themselves and our employees. As part of Governor Jim Justice’s expanded Executive Order for additional protective measures in many counties that we serve (Cabell, Harrison, Jackson, Kanawha and Wayne), customers and employees are also asked to wear a protective face covering if a safe distance of six feet is unable to be maintained. 

Carew continued, “The safety of our team is extremely important, so please do not to approach our employees or contractors when you see them in your neighborhood. Instead, give us a call if you have questions.”  

If customers have questions or comments about their water service or nearby water utility work, please call West Virginia American Water’s customer service center at 1-800-685-8660.  Representatives are available weekdays from 7 a.m. to 7 p.m. to assist and available 24/7 for emergencies. 

As a water and wastewater service provider, West Virginia American Water provides safe, clean and reliable service. Water and wastewater utilities are part of the U.S. Department of Homeland Security’s “critical infrastructure sectors,” as safe drinking water is critical to protecting public health, and properly treated wastewater is vital for preventing disease and protecting the environment. 

“Our employees’ safety is a top concern, as is providing quality, reliable service,” said Carew. “We recognize this is a challenging, uncertain time, and we thank our dedicated, hardworking employees for rising to this challenge.” 

West Virginia American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water services to approximately 550,000 people.  With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 7,100 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to more than 14 million people in 46 states. American Water provides safe, clean, affordable and reliable water services to our customers to make sure we keep their lives flowing. More information can be found at  

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