Welcome to the third edition of the Camden NewsDrop, a quarterly recap of news and events from around One Water Street and Camden, NJ.

Our Water Quality Results Are In - We Think You Will Like What You See!

American Water, is proud to provide clean, safe, high quality drinking water to every resident and business in Camden. Through New Jersey American Water and our Contract Services Group, our teams are dedicated to delivering high-quality service that our customers deserve and expect. When it comes to complying with strict federal regulations for delivering safe, quality drinking water, we’ve consistently scored among the highest of all water companies.

We provide our Water Quality Reports – also called Consumer Confidence Reports – to our customers annually. As you read through our Annual Water Quality Reports, you will see that we continue to supply water that meets or surpasses all state and federal water quality standards.

Please take the time to review our 2019 Water Quality Reports. They provide details about the source and quality of your drinking water, using the data from water quality testing conducted for your local system between January and December 2019. For City of Camden Water customers, click here. For New Jersey American Water customers, click here.

Did you know that American Water recently received 28 Partnership for Safe Water awards? The awards, which honor the efforts in continuously optimizing water treatment plant and distribution operations and performance, were recently announced by the American Water Works Association. Locally, New Jersey American Water’s Delaware River Regional Water Treatment Plant was one of several plants recognized for maintaining the President’s Award for Water Treatment status for five years in a row! Read more here.

Let Us Know What You Think About Your Tap Water!

A merican Water and New Jersey American Water would like to hear your perception of Camden’s drinking water. Please take a few minutes to complete our English or Spanish online Water Quality Perception Survey to share your feedback with our team and the Camden Water Equity Task Force. We want to hear from you!

The Camden Water Equity Taskforce was created by the US Water Alliance to increase the understanding of the challenges, opportunities, and interventions to promote equitable water management both locally and nationally. Camden is joined by teams from Atlanta, Buffalo, Cleveland, Milwaukee, Louisville, and Pittsburgh all of which are comprised of US Water Alliance member utilities, community leaders, environmental advocates, philanthropic organizations and many others.

Bill Payment Options for City of Camden Water Customers

A s a result of the public health emergency, the PNC Bank customer service location has been temporarily closed including the customer payment drop-box. City of Camden Water customers can chose from a variety of options to pay their bill including, via phone by calling us at 1-866- 371-2623, online by visiting, walk-in by utilizing the new payment drop-box located in the Tax Office at Camden City Hall (520 Market Street) or by mailing their payment to City of Camden, P.O. Box 371397, Pittsburgh, PA 15250-7397. Please note the payment drop-box at City Hall does not accept cash.

New Jersey American Water customers’ payment options remain unchanged. Please check New Jersey American Water’s webpage at for a list of payment options.

American Water Awarded $5.1M Contract to Rehabilitate Combined Sewer Regulators

American Water’s Contract Services Group was awarded a $5.1 million contract by the City of Camden to rehabilitate the City’s 28 combined sewer regulators. The project includes replacement, repairs, chamber cleaning and coating, and jetting of the adjoining sewer. A properly designed and operating mechanical regulator controls the amount of flow allowed to pass from the combined sewer into the intercepting line and eventually to the plant for treatment. Camden’s current combined sewer mechanical regulators are designed to pass a predetermined amount of flow to the interceptor at all times which can cause localized flooding instances during heavy rainfall events. Once the project is complete, there should be a reduction in flooding occurrences throughout the City.

The project is funded by the New Jersey Water Bank and is expected to be completed by the end of 2022. Click here to learn more about the project.

Required Lead Sampling is Complete and Camden Water Meets Standards

New Jersey American Water announced it has completed its required lead and copper sampling for 2020 and all systems tested meet state water quality regulations. New Jersey American Water tested 13 water systems that are required to be tested between June and September, including its system in Camden’s Cramer Hill section and the 11th and 12th wards, and all results show compliance with safe drinking water guidelines for lead and copper. The rest of the city’s system was tested in 2018, in accordance with NJ Department of Environmental Protection regulations, and it is also in compliance.

For more information click here.

New Jersey American Water Investing $1.1 Million for 27th Street Main Replacement

New Jersey American Water’s $1.1 million 27th Street Main Replacement Project has been completed. The project consisted of replacing approximately 2,800 feet of aging 6-inch water main that was installed in the 1920s with new 12-inch ductile iron main. The combined sewer system along 27th Street, from Marlton Pike to Baird Boulevard, has been separated to allow for increased rainwater flow to enter the system while a separate main was installed solely for sewage conveyance.

Final street restoration and re-paving will be completed by Camden County.

Please note that we did not discover any lead service lines during the replacement project.

We Are All Beautifully Different

The recent tragic events of racial injustice remind us that much work remains to be done in our country. Together, we mourn the loss of any life taken unjustly. Racial injustice is wrong and inconsistent with the values of American Water. As a company, we are focused on ensuring that our core values continue to shine through in all that we do, and we want to update you on some of our inclusion and diversity efforts.

In support of racial justice efforts, the American Water Charitable Foundation made a $10,000 donation to the Equal Justice Initiative which works to end mass incarceration, excessive punishment and racial inequality. Additionally, American Water and the American Water Charitable Foundation launched its “Giving Back is Beautifully Different” campaign in June because of requests from employees and the Foundation’s intent to support organizations addressing inclusion, diversity and racial inequity. Employees received $10 to donate to an organization of their choice, including those fighting racial injustice. More than 2,000 employees participated which resulted in over $63,500 in donations for 616 charities throughout the country.

While much work remains to be done to address systemic racism, we at American Water are committed to doing our part to contribute to a more just and inclusive society. Diversity is our strength.

Plans are underway for reintegration at our Camden Headquarters!

Beginning in September, American Water employees have begun reintegrating into our headquarters at One Water Street on a volunteer basis.

With more people working at One Water Street, safety remains our top priority. As a result, we are limiting the number of employees in the building and will not be able to host community partners for meetings or events at our facility for the remainder of 2020.

However, we are working to support local organizations through virtual engagement opportunities and by virtually participating in community meetings. American Water is committed to continuing to support Camden. If there are opportunities for us to lend our support, please contact Caroline Gray, external affairs specialist, at to discuss further.

Employee of the Quarter: Introducing Sharon Manker

We want to take the opportunity to highlight some of our dedicated employees that call Camden their work-home and who have made an impact in our local communities. Many of our employees spend most of their time at work and away from their families and communities. Often, our workplace becomes our home-away-from-home which makes engaging with the community even more important.

In this edition, we are featuring Sharon Manker, senior diversity program lead, who assists in the management and execution of the American Water National Supplier Diversity process strategy for regulated state operations under the direction of Lawrence B. Wooten, Senior Manager, National Supplier Diversity. Sharon helps bring value to American Water by providing access and opportunity to a diverse community of suppliers. One of her many achievements, was co-chairing an inaugural Supplier Diversity Summit for the company in 2019 at our headquarters in Camden which featured minority-, women-, veteran-, disabled-, and LGBTowned suppliers. The event provided an opportunity for representatives from American Water’s Supply Team to connect with nearly 250 vendors, including many Camden-based businesses, to discuss how their products can solve specific problems where we currently have limited solutions.

More information about Sharon and some of our other female leaders from across the business can be found here. Stay tuned for the next edition of the NewsDrop where we will introduce another American Water employee that has made an impact in our local communities.