As detailed in our annual Water Quality Reports, American Water currently meets or surpasses all federal, state, and local drinking water standards to protect our customers and the communities we serve.
We include information from PFAS sampling in our Water Quality Reports

The report and other information about the company’s comprehensive ID&E strategy can be found on a new, interactive website, DiversityatAW.com, that communicates the company’s efforts to build an inclusive workplace.

Working to restore, improve and protect our watersheds

Our new customer advisory map is live. You can now view up-to-date information on an easy-to-use map.

The California Public Utilities Commission is hosting a series of Public Participation Hearings to hear from you regarding our General Rate Case. They will be held across the state, including virtual meetings. 

With continued climate change and drought conditions affecting California, it is our shared responsibility to save water for today and future generations. Learn how we can help you save water.

On April 21, 2021 Governor Newsom issued an Executive Order on the California Drought. Water supply conditions vary throughout the state and we do not expect this order to affect water service for our customers at this time.

All California American Water customer service centers will begin reopening on October 4 and will be able to take payments. They had been closed due to COVID-19 restrictions. Please call the Customer Center at 1-888-237-1333 should you have questions about your bill, water service or water conservation. Customers can also log into MyWater to manager their water account.

For non-emergency support, the best days to call are in the middle of the week. Save time by calling mid-week to experience faster service.

We want to simplify the billing process for you. From the comfort of your home, you can sign up for paperless billing and automatic payments through MyWater.

Each year, we produce a Water Quality Report to let customers know how our water quality stacks up against established federal and state drinking water standards. Check out your community’s water quality report today.