California American Water would like to inform you that customer service center and our outgoing email correspondence have been negatively impacted by Hurricane Sally and the related power outages. As we work to restore operations in a safe and efficient manner, you may experience some longer call wait times and email response delays. We apologize for the inconvenience and take pride in striving to provide you with the best service that you expect and deserve.
At California American Water, we remain steadfast in our commitment to keeping you informed as we work to deliver clean, safe and reliable water and wastewater services to you during the COVID-19 public health emergency. To access the latest American Water COVID-19 updates click here.
The recent events in Kenosha, Wisconsin with the brutal shooting of Jacob Blake is a searing reminder that the conversation about racial injustice in America is ongoing and necessary. American Water remains committed to doing our part in taking action to bring an end to racial injustice within our society.
Payment Centers Update
All California American Water customer service centers are temporarily closed until further notice due to Covid-19 restrictions in place. Please call the customer Service at 888-237-1333 should you have questions about your bill, water service or water conservation. Customers can also log into MyWater to manage their water account.
KEEP UP TO DATE
See how we're protecting water's aging infrastructure on our Water Street blog
MID-WEEK CALLS WORK THE FASTEST!
For non-emergency support, the best days to call are in the middle of the week. Save time by calling mid-week to experience faster service.