CUSTOMER ASSISTANCE PROGRAMS

Sometimes customers face circumstances that stretch their financial resources. California American Water is here to assist. Our customer service representatives will work with you on a plan to pay the balance of your bill over time. You may also be qualified to receive assistance through our Customer Assistance Program.

Multi-Family Assistance Pilot Program (MAPP)

If you live in a master-metered San Diego property and get CARE utility aid, you may qualify for wat...

Payment Arrangements

If you’re unable to pay your bill by the due date, you may qualify for a customized payment pl...

Budget Billing

If you prefer predictable monthly payments, this free program helps smooth out seasonal spikes in yo...

Customer Assistance Program

If you’re a residential customer facing financial hardship, you may qualify for a monthly disc...

Hardship Grant

If you are facing a service interruption and need support, dial 211 for free, 24/7 access to local a...