INSTRUCTIONS FOR ADJUSTMENT REQUESTS

California American Water may provide an adjustment for high bills as a result of excessive water use for the following scenarios:

• Leak at Property: Covers leaks within (interior plumbing or appliances) and outside (service line) of the structure.
• High Use – Cause Known: Covers excessive water use for which the cause is known. As example, a family member or gardener accidently left outside hose running for an extended period of time.  Other examples are a timing/cycling issue on irrigation equipment.
• High Use – Cause Unknown: Covers excessive water use for which the cause is unknown.  As example, high use is experienced for a single billing period and then usage patterns return to normal.  Field investigation is unable to determine the cause of higher than expected water use.
• Attach completed form to email and send to csc.correspondencebilling@amwater.com
• Fax completed form to our customer service center at (618) 433-4569
• Complete form and mail to:  California American Water, PO Box 578, Alton, IL 62002  Attn: Adjustment Request

Please allow up to 20 calendar days for processing.  You will receive a confirmation or denial of the adjustment request via letter.  If granted, the adjustment provided will be included with the next regular monthly bill.  Customers may request a payment agreement to cover any excess charges not included in the adjustment.