Boil Water Order Issued for Lincoln Water System

Lincoln, Ill. (Wednesday, May 17, 2023) Effective immediately, Illinois American Water has issued a boil water order for the City of Lincoln water system due to a mechanical issue at the water treatment plant. Customers should bring their tap water to a rolling boil for five minutes before using the water for drinking or cooking. Water is OK for bathing, washing and other common uses.

This boil water order is being issued in accordance with Illinois Environmental Protection Agency (EPA) regulations.

Customers are being notified about the boil water order by phone call, and customers will be notified by phone call when the boil order is lifted.

Illinois American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and wastewater services to approximately 1.3 million people. American Water also operates a quality control and research laboratory in Belleville. For more information, visit and follow Illinois American Water on Twitter and Facebook.

About American Water

With a history dating back to 1886, American Water (NYSE: AWK) is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs approximately 6,500 dedicated professionals who provide regulated and regulated-like drinking water and wastewater services to an estimated 14 million people in 24 states. American Water provides safe, clean, affordable, and reliable water services to our customers to help keep their lives flowing. For more information, visit and Follow American Water on Twitter, Facebook, and LinkedIn.

Media Contacts

Terry Mackin

Director of Communications and External Affairs