Boil Water Order Issued in Cairo District

(Cairo, Ill. September 5, 2023) – Due to a water main break at the water treatment plant Tuesday afternoon, Illinois American Water has issued a boil water order Tuesday, September 5, for all water customers in the Cairo District.
Cairo District customers are receiving a phone call from Illinois American Water to notify them of the boil water order that starts Tuesday evening (September 5).
During the boil water order, customers should bring their water to a rolling boil for five minutes before using water for drinking or cooking. Water is OK for bathing, washing and other common uses.
A boil water order is being issued in accordance with Illinois Environmental Protection Agency (EPA) regulations. Anytime water pressure drops below 20 pounds per square inch (PSI) in any part of a community’s distribution system, a boil water order must be issued. A boil water order was lifted Sunday, September 3, in the Cairo District due to planned maintenance work at the water treatment plant, which was completed. When the boil water order is lifted, customers will receive a phone call from Illinois American Water after tests confirm water meets all regulated quality standards.

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people with regulated operations in 14 states and on 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. For more information, visit and join American Water on LinkedIn, Facebook, Twitter and Instagram.

Illinois American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and wastewater services to approximately 1.3 million people. American Water also operates a quality control and research laboratory in Belleville. For more information, visit and follow Illinois American Water on Twitter and Facebook.


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Terry Mackin

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