Illinois American Water Issues Boil Water Order for a large portion of Customers within the City of Alton
Alton, Ill. (Sept. 6, 2021) – Illinois American Water has issued a boil water order to a large portion of customers within the City of Alton. The impacted area can be viewed on a map here - https://www.onsolve360.com//alert?id=9-49126.
A failed pump caused a drop in water pressure, resulting in a mandatory boil water order. Anytime water pressure drops below 20 pounds per square inch (PSI) in any part of a community’s distribution system, a boil water order must be issued to protect customers.
Customers in the affected area should bring their water to a rolling boil for 5 minutes before using for drinking or cooking. Water is OK for bathing, washing and other common uses. For more information about boil water orders please visit https://www.amwater.com/ilaw/resources/Boil-Water-Order-FAQs.pdf.
Customers are being notified of this impact to their water service via media outreach, customer calls and Illinois American Water website alerts at www.illinoisamwater.com. Information is also provided to our customer service center representatives.
Notification will be completed in the same manner when the boil water order is lifted or if additional action is needed.
Illinois American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and/or wastewater services to approximately 1.3 million people. American Water also operates a customer service center in Alton and a quality control and research laboratory in Belleville. For more information, visit www.illinoisamwater.com and follow Illinois American Water on Twitter and Facebook.
About American Water
With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to 15 million people in 46 states. American Water provides safe, clean, affordable, and reliable water services to our customers to help make sure we keep their lives flowing. For more information, visit amwater.com and follow American Water on Twitter, Facebook, and LinkedIn.
Director of Communications and External Affairs