Illinois American Water Issues Water Service Alert to Village of Glasford

Water distribution work will result in a temporary interruption to water service, followed by a boil water order on Wednesday, Dec. 28, 2022

Glasford, Ill. – (Dec. 26, 2022) – This week, Illinois American Water will complete a critical project in the Village of Glasford’s water distribution system.  As a result of this work, water service will be temporarily interrupted on Wednesday, Dec. 28, to the Village of Glasford. To help customers prepare for this temporary interruption, bottled water will be available for pick up at Glasford’s Village Hall, located at 301 South Oak Street in Glasford, from 12-5 p.m. on Tuesday, Dec. 27. Customers should not arrive for bottled water prior to noon on Tuesday.

After the work is completed on Dec. 28 and water service is restored, a systemwide boil water order will be in effect for all Glasford customers. At that time, Glasford customers should bring their water to a rolling boil for five minutes before using water for drinking or cooking. Water is OK for bathing, laundry and other common uses. For more information about boil water orders please view this fact sheet.

Customers are being notified of this impact to their water service in advance so they can prepare. Notification is being provided via media outreach, customer notification via calls and/or email based on customer account preferences and Illinois American Water website alerts at  Information is also provided to our customer service center representatives. Landlords are required to keep tenants informed.

Notification will be completed in the same manner when the boil water order is lifted or if additional action is needed. To receive updates, customers should ensure their contact information is up to date on their Illinois American Water account. Customers can manage their account online at

Illinois American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and wastewater services to approximately 1.3 million people. American Water also operates a quality control and research laboratory in Belleville. For more information, visit and follow Illinois American Water on Twitter and Facebook.


About American Water

With a history dating back to 1886, American Water (NYSE:AWK) is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 6,400 dedicated professionals who provide regulated and regulated-like drinking water and wastewater services to more than 14 million people in 24 states. American Water provides safe, clean, affordable and reliable water services to our customers to help keep their lives flowing. For more information, visit and American Water on Twitter, Facebook, and LinkedIn.

Media Contacts

Terry Mackin

Director of Communications and External Affairs