NewsRoom
illinois-american-water-lifts-boil-water-order-for-a-large-portion-of-customers-within-the-city-of-alton

Illinois American Water Lifts Boil Water Order for a Large Portion of Customers within the City of Alton

Customers no longer need to boil their water

Alton, Ill. (Sept. 7, 2021) – Illinois American Water has lifted the boil water order issued to a large portion of City of Alton customers on Monday, Sept. 6, 2021. Customers can resume normal water usage.

During the boil water order, a series of water quality tests were performed to confirm drinking water met regulatory drinking water standards. Samples were taken from sites in the affected area and tests confirmed the water meets all state and federal requirements. It is no longer necessary for customers to boil their water before drinking or cooking.

Customers are being notified about the boil water order lift via media outreach, customer calls and Illinois American Water website updates at www.illinoisamwater.com.  Information is also provided to our customer service center representatives. Landlords should inform their tenants of the boil water order lift.

Illinois American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and/or wastewater services to approximately 1.3 million people. American Water also operates a customer service center in Alton and a quality control and research laboratory in Belleville. For more information, visit www.illinoisamwater.com and follow Illinois American Water on Twitter and Facebook.

ILAW-JD-Power


Media Contacts

Terry Mackin

Director of Communications and External Affairs

NA

terry.mackin@amwater.com