Illinois American Water Lifts Boil Water Order for City of Farmington

Farmington, Ill.  (April 3, 2021) — Illinois American Water has lifted the boil water order issued to Farmington customers on Thursday, April 1, 2021. Customers can resume normal water usage.

During the boil water order, a series of water quality tests were performed to confirm drinking water met regulatory drinking water standards. Samples were taken from sites in the affected area and tests confirmed the water meets all state and federal requirements. It is no longer necessary for customers to boil their water before drinking or cooking.

Customers are being notified of the boil water order lift via media outreach, website updates at and Illinois American Water’s customer notification system which contacts customers via phone, phone and text, or email based on customer preferences.  Customers can access Illinois American Water’s online alerts at

Customers are encouraged to keep their contact information updated by logging on to the company’s web self‐service portal at to enter their contact information and preferences.  Customers who do not have Internet access can contact the customer service center at 800-422-2782 to update their contact information.

Illinois American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and/or wastewater services to approximately 1.3 million people. American Water also operates a customer service center in Alton and a quality control and research laboratory in Belleville. For more information, visit and follow Illinois American Water on Twitter and Facebook.

About American Water

With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to 15 million people in 46 states. American Water provides safe, clean, affordable, and reliable water services to our customers to help make sure we keep their lives flowing. For more information, visit and follow American Water on Twitter, Facebook, and LinkedIn.

Media Contacts

Terry Mackin

Director of Communications and External Affairs