Iowa American Water Continues Water Meter Upgrade Program

Iowa American Water announced today it is continuing a water meter upgrade program in Clinton and the Iowa Quad Cities that will result in a transition from quarterly to monthly billing in 2017. The Company is partnering with Keystone Utility Systems, (KUS) to assist with the upgrade of remaining touch pad meters that are primarily mounted to the exterior of a customer’s premise. The new, automated meter reading devices will gather readings remotely as workers drive through a neighborhood.

Customers who are due for a meter upgrade will be notified by Iowa American Water or Keystone Utility Systems. There is no charge to customers for the meter upgrade which requires Keystone Utility Systems or the water company to gain access to the customer’s inside water meter to complete the 15-30 minute replacement. Both Iowa American Water and Keystone Utility employees are working to change water meters to the updated automated meter read (AMR) version.

“We want to thank our customers for their cooperation with this important project that will provide more efficient meter reading through advanced technology as well as reduce estimated meter readings which ultimately will enhance the service we provide to our customers,” said Mary Jane Midgett, director of operations. “This project, which will allow us to convert to monthly billing in 2017, is another example of our commitment to enhancing our customers’ experience and providing exceptional service.”

Customers receiving notification that their meter is due for an upgrade can schedule their appointment by calling Keystone Utility Systems at 1-877-587-2279 between 8 a.m. – 4 p.m. CST or by emailing office@KeystoneUtilities.com.

Keystone Utility Systems’ employees will have an Iowa American Water photo ID badge and will drive a vehicle with a Keystone Utility Systems’ logo. Iowa American Water employees also will carry a company photo ID badge and will drive a vehicle with the Iowa American Water logo. If in doubt, please contact Keystone Utility Systems at 1-877-587-2279 or Iowa American Water at 563-468-9201 to verify an employee’s identity before allowing them access to your home.

Customers with questions about the program can also call Iowa American Water’s Customer Service Center at 1-866-641-2108 between 7 a.m. – 7 p.m.

About Iowa American Water

Iowa American Water, a subsidiary of American Water Works Company, Inc. (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water services to approximately 200,000 people. American Water is the largest and most geographically diverse publicly traded U.S. water and wastewater utility company. Marking its 130^th anniversary this year, the company employs 6,700 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to an estimated 15 million people in 47 states and Ontario, Canada. More information can be found at www.amwater.com.