Missouri American Water Launches Interactive Maps to Improve Customer Service

JEFFERSON CITY, MO. – April 19, 2022 – Missouri American Water announces two new tools available on the company’s website to improve customers service and provide timely information about water service events and local investments. 

The company’s new customer advisory map provides information on current events and local issues that may impact a customer’s water service. By entering their address, customers can learn the cause of a temporary water service interruption, such as a repair to a nearby water main break.  

“This user-friendly advisory map is a tool to improve our customer service by providing real-time information that allows our customers to see what events are taking place in their area that could impact water service, said Rich Svindland, President of Missouri American Water.  “We are committed to providing our customers with multiple ways to access information about their water service at their own convenience.” 

While the advisory map is specific to unplanned or emergency events, customers can also learn about planned water system upgrades in their area by visiting the company’s new interactive pipe replacement map, which shows projects that are pending construction, in construction, and recently completed.  Missouri American Water is planning to invest approximately $400 million this year in water and wastewater system improvements.   

“The investments we are making to replace aging pipes are critical to maintaining and improving the reliability of our water and wastewater systems,” said Rebecca Losli, Vice President of Engineering and Business Development for Missouri American Water.  “I’m excited for our pipe replacement map to help educate customers about local investment projects throughout the communities we serve.” 

To access both the customer advisory map and the pipe replacement map, visit and click on “Public Map Gallery” under “News & Community.”  

Customers are also encouraged to log onto MyWater and update their account, so the company knows how to reach them as needed for any updates specifically related to their water service. After updating their information, customers can also opt-in to receive water service notifications the way they want to via phone, text, or email. To view all active alerts, visit  

Customers can report an outage or urgent water service issue by clicking on the “report an emergency” icon on the top right of or by visiting  

Missouri American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and wastewater services to approximately 1.5 million people. For more information, visit and follow Missouri American Water on Twitter, Instagram and Facebook.

About American Water

With a history dating back to 1886, American Water (NYSE:AWK) is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 6,400 dedicated professionals who provide regulated and regulated-like drinking water and wastewater services to more than 14 million people in 24 states. American Water provides safe, clean, affordable and reliable water services to our customers to help keep their lives flowing. For more information, visit and follow American Water on Twitter, Facebook, and LinkedIn.

Media Contacts

Samantha Williams

Manager, External Affairs