New Jersey American Water Launches New Features in MyWater Customer Portal

CAMDEN, N.J. DEC. 13, 2021 – Today New Jersey American Water announces the new and improved updates to its customer portal, MyWater. This enhanced version provides customers with expanded self-service capabilities such as view and compare bill details, view service and emergency alerts, sign up for online payment assistance and more.

“We are excited to offer these new features to our customers,” stated Mark McDonough, president of New Jersey American Water. “This improved version of MyWater will empower customers to do business with us the way they want to and on their schedule.”

Customers will benefit from the intuitive and easy-to-use interface that is available 24/7. Additional features include:

  • Payment Assistance: Customers no longer have to call our Customer Service Center to sign up for financial assistance.
  • Easy Bill Comparison: Compare billing changes to your previous month’s bill.
  • Usage Quick View: View your bill and usage for this month, last month and last year.
  • Service Requests: Send a request to turn service on or off or report an emergency with a click of a button
  • Paperless Billing and Auto Pay: Check your enrollment status in paperless billing and auto pay with just a glance. If not enrolled, sign up with the click of a button.

Customers are encouraged to check out the new and improved MyWater customer service portal by visiting:, and learn more by watching this video.

New Jersey American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and/or wastewater services to approximately 2.8 million people. For more information, visit and follow New Jersey American Water on Twitter and Facebook.

About American Water

With a history dating back to 1886, American Water (NYSE:AWK) is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 6,500 dedicated professionals who provide regulated and regulated-like drinking water and wastewater services to an estimated 14 million people in 25 states. American Water provides safe, clean, affordable and reliable water services to our customers to help keep their lives flowing. For more information, visit and follow American Water on Twitter, Facebook, and LinkedIn.

Media Contacts

Chelsea Kulp

Manager of External Affairs