New York American Water to Conduct Annual Flushing of Upstate Water Mains and Hydrants Starting April 27, 2020

MERRICK, N.Y. (April 14, 2020) – New York American Water will begin flushing several of its upstate drinking water systems on April 27 as part of its commitment to ensuring high-quality water service to its customers. This essential part of the company’s maintenance program clears harmless mineral deposits and sediment that may have built up over time inside the pipes. The process also includes flushing fire hydrants to make sure they are operational and to check flows in the system. Flushing is part of the company’s system maintenance program and is unrelated to the current COVID-19 pandemic.

New York American Water will be flushing several systems according to the following schedule.



April 27th


April 27 – 30th


April 28th

Beaver Dam Lake

April 28th

Indian Hills/Waccabuc

April 28 – 29th

Wild Oaks

April 29th

Whitlock Farms

April 30th











When the system is being flushed, customers may notice a drop in water pressure or experience discolored water. This is a normal part of the process. The company advises customers to let their water run until it is clear.

New York American Water offers its customer the following additional tips:

  • Mark your calendar to be prepared when the company begins flushing the water mains in your neighborhood.
  • Draw water for cooking ahead of time and store a large bottle of water in the refrigerator for drinking.
  • Check for discolored water before using the washing machine or dishwasher. Wait until the water runs clear at the tap before doing laundry or running the dishwasher.
  • If laundry becomes stained, do not put your laundry in the dryer. Rewash clothes immediately using a heavy-duty detergent and add a rust remover. Most rust removers can be used on stained fixtures.
  • In some cases, slight discoloration may linger for a few hours. This discoloration only affects the appearance of the water and does not affect the water quality.
  • If water pressure or water volume seems low after flushing has been complete, check faucet screens for trapped particles.

For more information on New York American Water’s flushing program, please visit


New York American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water company in New York, providing high-quality and reliable water and/or wastewater services to approximately 350,000 people.

With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 6,800 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to 15 million people in 46 states. American Water provides safe, clean, affordable and reliable water services to our customers to make sure we keep their lives flowing. For more information, visit and follow New York American Water on Facebook and Twitter.