New York American Water to Conduct Semi Annual Flushing of Upstate Water Mains and Hydrants Starting October 28

MERRICK, N.Y. (October 26, 2020) – New York American Water will begin flushing several of its upstate drinking water systems on Wednesday, October 28, 2020, as part of its commitment to providing quality water service to its customers. This essential part of the company’s maintenance program clears harmless mineral deposits and sediment that may have built up over time inside the pipes. The process also includes flushing fire hydrants to make sure they are operational and to check flows in the system.

New York American Water will be flushing several systems according to the following schedule:



October 28th

Whitlock Farms

October 28th

Arbor Hills

October 28th

Indian Hills/Waccabuc

October 28th & 29th

Mount Ebo

October 28th  & 29th


October 29th

Beaver Dam Lake

October 29th


October 30th

West Branch Acres

November 2nd & 3rd

Wild Oaks


When the system is being flushed, customers may notice a drop in water pressure or experience discolored water. This is a normal part of the process. The company advises customers to let their cold water run until it is clear.

New York American Water offers its customer the following additional tips:

  • Mark your calendar to be prepared when the company begins flushing the water mains in your neighborhood.
  • Draw water for cooking ahead of time and store a large bottle of water in the refrigerator for drinking.
  • Check for discolored water before using the washing machine or dishwasher. Wait until the water runs clear at the tap before doing laundry or running the dishwasher.
  • If laundry becomes stained, do not put your laundry in the dryer. Rewash clothes immediately using a heavy-duty detergent and add a rust remover. Most rust removers can also be used on stained fixtures.
  • In some cases, slight discoloration may linger for a few hours. This discoloration only affects the appearance of the water and does not affect the water quality.
  • If water pressure or water volume seems low after flushing has been complete, check faucet screens for trapped particles.

For more information on New York American Water’s flushing program, please visit

New York American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water company in New York, providing high-quality and reliable water and/or wastewater services to approximately 350,000 people.

With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 6,800 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to 15 million people in 46 states. American Water provides safe, clean, affordable and reliable water services to our customers to make sure we keep their lives flowing. For more information, visit and follow New York American Water on Facebook and Twitter.