Water Quality Reports Available Online for New York American Water Customers

Merrick, NY (June 25, 2020)— Each year, New York American Water compiles its annual Water Quality Reports (also called Consumer Confidence Reports) for customers and other stakeholders, detailing the quality of water supplied by the company to each community served. The report outlines the quality of water provided using data from water quality testing conducted in local systems between January and December of 2019. Data collected is shown in comparison to the compliance standards established by the U.S. Environmental Protection Agency (EPA), the New York Department of Environmental Conservation (NYDEC) and the Nassau County Department of Health (NCDOH).

“The annual Water Quality Report is our yearly report card and New York American Water is pleased to report that the drinking water supplied to our customers meets or surpasses county, state and federal standards for all regulated substances,” explained Lynda DiMenna, president of New York American Water. “We encourage our customers to read through the information provided in their specific community reports to better understand the processes behind providing safe, quality drinking water.”

The report gives an overview of local drinking water sources for each community and details the extensive testing conducted on the company’s water each year. Additionally, the report highlights the substances detected in the treated water, as well as the levels of those substances prior to treatment. As an additional layer of education and transparency, the report also details results of tests conducted for certain unregulated compounds, such as 1,4-Dioxane.

New York American Water relies on the expertise of many professionals to ensure that the water delivered to customers meets or surpasses state and federal standards. From plant operators and engineers to water distribution professionals, these experts continuously monitor and test the water, and maintain facilities and infrastructure to maintain safe, efficient operations.

“Our 2019 results are a testament to our employees’ hard work and dedication to excellence,” said DiMenna. “Their work is further enhanced through investment in our infrastructure, including treatment plants, tanks, pump stations, pipes, fire hydrants and metering equipment. In 2019 alone, we invested more than $55.5 million to improve our water treatment and delivery systems.”

Customers can access the Water Quality report specific to their area by going to the Water Quality tab on New York American Water’s website and searching for their report by zip code. Printed copies of the report are available to customers who do not wish to access it online. Customers can call the company’s customer service center at 877-426-6999 to request a hard copy of their local report.

To learn more about New York American Water’s commitment to water conservation, environmental stewardship and quality service, visit


New York American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water company in New York, providing high-quality and reliable water and/or wastewater services to approximately 350,000 people.

With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 6,800 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to 15 million people in 46 states. American Water provides safe, clean, affordable and reliable water services to our customers to make sure we keep their lives flowing. For more information, visit and follow New York American Water on Facebook and Twitter.