Water Treatment Barriers Provide Drinking Water Protection

New York American Water places moratorium on shutoffs

MERRICK, NY ― (March 13, 2020) ― At New York American Water, the health and safety of our customers, communities and employees is our top priority. We provide an essential service that is critically important and like many other companies in the U.S. and across the globe, American Water has established coronavirus preparedness plans.

It is important for you to know that New York American Water’s drinking water treatment barriers provide protection that includes disinfection of our ground water sources (e.g., underground wells). These treatments are effective in removing and/or inactivating viruses. Our water meets all current federal and state drinking water requirements.

To minimize the risk of exposure to the coronavirus (COVID-19), we have initiated our business continuity plans to help provide additional stability to our operations that include water/wastewater services to your homes and businesses.

American Water continues to monitor situational updates provided by the Center for Disease Control, World Health Organization and Johns Hopkins University as well as other federal and state organizations. We are continuously evaluating the situation including the latest developments to determine how we may adopt and amend measures, as necessary, to support our customers and communities we serve and our employees.

For additional information about the coronavirus and drinking water and wastewater, please visit:

In an effort to keep our customers safe during the coronavirus pandemic, New York American Water will be placing a moratorium on discontinuing service shut offs at this time. We will continue to evaluate this moratorium as more information becomes available. Additionally, New York American Water will begin the restoration of service to previously shut-off customers. The restoration may take some time, but we will work as quickly and safely as possible. If your service has been turned off, prior to March 12, 2020, we will restart your service.

New York American Water is requesting that customers utilize our online and call center options to address questions and make payments. Rather than visiting our facilities, customers can call 1-800-685-8660 or visit to address their service inquiries.

New York American Water has been focused on two key priorities as the spread of the coronavirus as evolved - the health and safety of our employees and the health and safety of our customers. As such, New York American Water will also be suspending all non-essential in-home field appointments and will limit the amount and nature of contact with customers during all emergency in home field appointments.

For additional information about the coronavirus, please visit:

As always, thank you for your trust in New York American Water as we continue to provide you with safe, clean, reliable water and wastewater services.


About New York American Water

New York American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water company in New York, providing high-quality and reliable water and/or wastewater services to approximately 350,000 people. For more information, visit and follow New York American Water on Facebook and Twitter.

About American Water

With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 7,100 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to more than 14 million people in 46 states. American Water provides safe, clean, affordable and reliable water services to our customers to make sure we keep their lives flowing.

Media Contact:

Lee Mueller
Manager, External Affairs