Pennsylvania American Water Warns Residents to Guard against Imposters

BUTLER, Pa. (June 8, 2021) – Pennsylvania American Water today is alerting customers to be aware of imposters posing as company or municipal employees to gain entry to their businesses or homes. On June 5, individuals claiming to represent the “water company” approached a Butler business and entered its basement under the guise of checking pipes. The incident is under investigation by local police.

The company reminds customers that all Pennsylvania American Water service personnel wear uniforms, drive company-branded vehicles and wear photo identification badges with the company’s logo. Customers are urged to take time to examine the photo identification tag whenever a Pennsylvania American Water employee arrives at their home or business. The company also never requests or collects money or credit card information at a customer’s house or business.

Pennsylvania American Water is committed to safety for its employees and customers. If a utility worker comes to your home and you are not expecting them, do not let them into your home without proper identification. Residents with any suspicions or questions about service personnel representing Pennsylvania American Water should call customer service at 1-800-565-7292.

Pennsylvania American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and/or wastewater services to approximately 2.4 million people. For more information, visit and follow Pennsylvania American Water on Twitter and Facebook.

About American Water

With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to 15 million people in 46 states. American Water provides safe, clean, affordable, and reliable water services to our customers to help make sure we keep their lives flowing. For more information, visit and follow American Water on Twitter, Facebook, and LinkedIn.

Media Contacts

Gary Lobaugh

External Affairs Manager, Western PA