Virginia American Water LIFTS Boil Water Advisory for Customers in Hopewell District  

No Need to Boil Water; Customers Can Resume Normal Usage 

HOPEWELL, Va. (February 19, 2021) — Beginning at 7 a.m. on February 19, Virginia American Water is LIFTING the boil water advisory that was issued as a precautionary measure for customers in its Hopewell district. This includes approximately 9,500 customers in the City of Hopewell, as well as the subdivisions of New Birchett Estates, Cedar Creek, Cedar Creek West, Strattford Woods and Mullberry Woods in Prince George County.  

Analytical results from bacteriological samples taken from the water system met all state and federal water quality standards.  

Customers no longer need to boil their water, but they should flush household pipes, ice makers, water fountains, etc. prior to using for drinking or cooking using these guidelines: 

  • Run a cold water faucet in your home for 3-5 minutes.
  • To flush automatic ice makers, make three batches of ice and discard. 
  • Run water softeners through a regeneration cycle.  Follow the manufacturer’s guidelines specified in the owner’s manual.   
  • Run drinking water fountains for one minute at the highest flow rate possible.  

“We thank our customers for their cooperation throughout this issue,” said Barry Suits, president, Virginia American Water. “I also want to thank the dedicated employees of Virginia American Water who have been working tirelessly to restore service for customers.”  

Virginia American Water is grateful to the City of Hopewell, especially its police and sheriff’s departments and the emergency management team, as well as the Virginia Department of Health for their partnership and assistance during this issue.  

Please share this information with all the other people who drink this water especially those who may not have received this notice directly (people in apartments nursing homes, schools, and businesses). 

With the return of regular water service, the company’s bottled water distribution efforts will no longer be available. If customers have any questions, they may call 1-800-452-6863. Additional information is also available on Virginia American Water’s website at, under the Alerts Notifications section. 


About Virginia American Water 
Virginia American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and wastewater services to approximately 325,000 people. For more information, visit and follow Virginia American Water on Twitter and Facebook.   


Virginia American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water services to approximately 325,000 people. For more information, visit and follow Virginia American Water on Twitter and Facebook.

About American Water

With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to 15 million people in 46 states. American Water provides safe, clean, affordable, and reliable water services to our customers to make sure we keep their lives flowing. For more information, visit and follow American Water on Twitter, Facebook, and LinkedIn.

Media Contacts

Marybeth Leongini

External Affairs Manager