Water Service Update for Hopewell District Customers

Service restored overnight but setback due to equipment failure. Bottled water distribution continues at Patrick Copeland Elementary School

HOPEWELL, Va. (February 16, 2021) Although water service had been restored to customers overnight, Virginia American Water is reporting a service outage again in its Hopewell District due to equipment failure. This includes approximately 9,500 customers in the City of Hopewell, as well as the subdivisions of New Birchett Estates, Cedar Creek, Cedar Creek West, Strattford Woods and Mullberry Woods in Prince George County.

Virginia American Water is working to resolve the issue in the Hopewell system as quickly and safely as possible, and thanks its customers for their patience and understanding.

The company is coordinating with local and state officials and providing bottled water distribution on Tuesday, February 16 from 10:00 am to 5:00 p.m. at Patrick Copeland Elementary School located at 400 Westhill Road. Portable toilets are also available at that site. The company is also delivering water to the hospital, nursing homes and other critical care facilities.

Once water service is restored, business and residential customers will be asked to conserve and boil water until further notice.

Updates will be provided on the company’s Facebook and Twitter pages as necessary. If customers have any questions, they may call 1-800-452-6863. Additional information is available on Virginia American Water’s website,, under the Alerts Notifications section.

Virginia American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water services to approximately 325,000 people. For more information, visit and follow Virginia American Water on Twitter and Facebook.

Media Contacts

Marybeth Leongini

External Affairs Manager