Water Service Update for Hopewell District Customers

Company Making Progress Toward Service Restoration. Customers are Reminded to Conserve and Boil Water. Bottled water distribution continues at Patrick Copeland Elementary School.

HOPEWELL, Va. (February 17, 2021 at 11 a.m.) Water service has been partially restored to some customers in Virginia American Water’s Hopewell District, but customers are advised to continue to conserve and boil water before consumption until further notice. While we are making progress and have taken preliminary water quality samples, we are unable to remove the boil water notice today in accordance with Virginia Dept of Health guidelines.  Once we complete water quality sample collection and testing and have confirmed standards have been met, the boil water order will be lifted.

As customers start to receive water in their taps, there may be air pockets or some discoloration. This is expected and will clear as water service restoration continues.

Virginia American Water has been working to fully restore service in its Hopewell District. This district includes approximately 9,500 customers in the City of Hopewell, as well as the subdivisions of New Birchett Estates, Cedar Creek, Cedar Creek West, Strattford Woods and Mullberry Woods in Prince George County. The company does not currently have an estimated time for when water service will be fully restored to all customers.

Virginia American Water is working to resolve the issue in the Hopewell system as quickly and safely as possible, and thanks its customers for their patience and understanding.

The company is coordinating with local and state officials and providing bottled water distribution on Wednesday, February 17 from 8:00 am to 6:00 p.m. at Patrick Copeland Elementary School located at 400 Westhill Road. Portable toilets are also available at that site. The company is also delivering water to the hospital, nursing homes and other critical care facilities.

Updates will be provided on the company’s Facebook and Twitter pages as necessary. If customers have any questions, they may call 1-800-452-6863. Additional information is available on Virginia American Water’s website,, under the Alerts Notifications section.

Virginia American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water services to approximately 325,000 people. For more information, visit and follow Virginia American Water on Twitter and Facebook.

About American Water

With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to 15 million people in 46 states. American Water provides safe, clean, affordable, and reliable water services to our customers to make sure we keep their lives flowing. For more information, visit and follow American Water on Twitter, Facebook, and LinkedIn.

Media Contacts

Marybeth Leongini

External Affairs Manager