New Reports Show West Virginia American Water Surpasses State and Federal Water Quality Standards

CHARLESTON, W.Va. (March 4, 2020) – West American Water announced today that results published in the company’s 2019 Consumer Confidence Reports indicated excellent water quality throughout its 19-county service area. The reports for each water system include Bluefield, Bluestone, Gassaway, Huntington, Kanawha Valley, New River, Webster Springs and Weston. West Virginia American Water’s Consumer Confidence Reports are searchable by zip code and can be accessed on the company’s website. 

“Our team is focused on providing top notch water service in our communities, and these reports show that we continue to supply water to our customers that meets and exceeds state and federal standards,” said Robert Burton, president of West Virginia American Water. “Our water experts work hard every day to ensure the continued delivery of safe, clean, reliable and affordable water service for our customers. These results are a testament to their expertise and dedication.” 

The Consumer Confidence Report is an annual performance measure of the quality of water supplied by West Virginia American Water against the compliance standards established by the U.S. Environmental Protection Agency and the West Virginia Department of Environmental Protection. The report describes drinking water sources, testing conducted on the water, substances detected, and the levels of those substances. Commonly asked questions and the associated answers concerning drinking water are also included. 

“The journey of water from its source to your tap is much more complex than many people realize, and nothing is more important than the exhaustive testing taking place at every stage of its voyage,” added Billie Suder, water quality manager at West Virginia American Water. “Water is constantly monitored by computer-controlled analyzers that continually check and measure the clarity of the water, its pH balance, temperature, and a wide range of other critical factors. Additional tests are performed, not just before the water leaves the plant, but also as it travels through the pipes on its way to you.” 

West Virginia American Water customers are invited and encouraged to review water quality results for their system in the Consumer Confidence Reports on the company’s website

West Virginia American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water services to approximately 550,000 people.  With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 7,100 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to more than 14 million people in 46 states. American Water provides safe, clean, affordable and reliable water services to our customers to make sure we keep their lives flowing. More information can be found at


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