West Virginia American Water Plants Trees to Recognize Customers that Converted to Paperless Billing

CHARLESTON, W.Va. (December 9, 2021) – West Virginia American Water announced today that it has planted over 3,200 trees to recognize each customer that converted to paperless billing throughout 2021.

“Our team made a commitment to plant a tree for each customer that converted to paperless billing this year. Thanks to a wonderful partnership with the West Virginia National Guard, we were able to make that commitment a reality,” said Robert Burton, president of West Virginia American Water. “We truly appreciate each customer that saved a tree by going paperless and wanted to honor their actions through this service project.”

Early in 2021, the company announced it would plant one tree for each customer who made the switch to paperless billing throughout the year. West Virginia American Water’s goal was to convert 11% of its customers or 3,122 accounts to paperless billing. To date, 3,239 customers in West Virginia have converted to paperless billing since January 1, exceeding the company’s paperless billing conversion goal for the year.

“Our team at West Virginia American Water is committed to providing an excellent customer experience while promoting services that make it easier to do business with us,” continued Burton. “We are thrilled to have achieved our paperless billing goal for 2021 and commend our customers for their commitment to more sustainable practices that promote environmental stewardship in West Virginia.”

To learn more about West Virginia American Water’s customer service portal, MyWater, or to convert to paperless billing, visit

West Virginia American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water services to approximately 545,000 people. For more information, visit and follow West Virginia American Water on Twitter and Facebook.

About American Water

With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to 15 million people in 46 states. American Water provides safe, clean, affordable, and reliable water services to our customers to help make sure we keep their lives flowing. For more information, visit and follow American Water on Twitter, Facebook, and LinkedIn.

Media Contacts

Megan Hannah

External Affairs Manager