Easy Access to Online Tasks

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Business Hours: 7 a.m. - 7 p.m. M-F
Self service options 24/7
Report an Emergency – 24/7

TDD: 711
Reference 1-888-237-1333

Note that our automated system is designed to help you with a number of tasks related to your account. Some of the prompts it recognizes are:

  • “No Water”
  • “Water Leak”
  • “Pay my bill”
  • “Billing questions”
  • “Account updates”
  • "Balance"


MyWater Call Center BannerExperience shorter wait times from Tuesday to Friday between 11:00 a.m and 4:00 p.m.
Longer wait times can be expected on Monday's, the first business day of the month, and the first business day after a holiday

Prefer to manage your account online without talking to a customer service representative? With MyWater and Our Advanced Voice Activated System, you can do just that!

  • Online: Sign up for MyWater (, our self-service tool that allows you to manage your account online (be sure to have your account number handy if you're logging on for the first time).
  • Advanced Voice Activated System: Call us, but no need to wait for a live customer service rep. Our advanced voice activated system can handle our most frequently asked customer service requests.

Benefits Of Using MyWater Chart

California American Water Main Offices


San Diego County District
1025 Palm Avenue
Imperial Beach, CA 91932
Phone: 619-446-5700 

Monday Thru Friday 08:30 AM to 04:00 PM
Saturday and Sunday Closed.

Sonoma County District
4787 Old Redwood Highway
Santa Rosa, CA 95403
Phone: 707-542-8329

Monday Thru Friday 08:30 AM to 04:00 PM Closed from Noon - 1:00 PM
Saturday and Sunday Closed.

Monterey County District
511 Forest Lodge Road #100
Pacific Grove, CA 93950
Phone: 831-646-3205

Monday Thru Friday 08:00 AM to 04:00 PM
Saturday and Sunday Closed.

Los Angeles County District
8657 Grand Avenue
Rosemead, CA 91770
Phone: 626-614-2500

Monday Thru Friday 08:30 AM to 04:00 PM
Saturday and Sunday Closed.

Sacramento District
4701 Beloit Drive
Sacramento, CA 95838
Phone: 916-568-4205

Monday Thru Friday 08:30 AM to 04:00 PM
Saturday and Sunday Closed.

Hillview Office
40312 Greenwood Way
Oakhurst, CA 93644
Phone: 559-683-4322

Monday Thru Friday 08:30 AM to 04:00 PM
Saturday and Sunday Closed.

Ventura County District
2439 West Hillcrest
Newbury Park, CA 91320
Phone: 805-498-1266

Monday Thru Friday 08:30 AM to 04:00 PM
Saturday Closed Sunday Closed.

California American Water Corporate Headquarters
655 W Broadway, #1410
San Diego, CA 92101
Phone: 619-446-4760

External Affairs
Director: Evan Jacobs 707-495-6135
Central California Manager: Evan Jacobs 707-542-8329
Northern California Contact: Evan Jacobs 707-495-6135
Southern California Manager: Brian Barreto 626-614-2542

Environmental/Water Quality
Central California Manager: Dr. Jack Wang 831-646-3269
Northern California Manager: Victoria Kunda 916-568-4278
Southern California Water Quality Manager: Mike Phillips 619-446-4768

Edward A. Simon II, Supplier Diversity, 619-446-4764

Email the President
Email the California American Water President directly at

Contact our California American Water Customer Advocacy Team:
We understand you may be experiencing longer than normal hold times.  We would encourage your call our toll free number (1-888-237-1333) Wednesday through Friday for what are typically shorter hold times.  Our Customer Service Center is available 24/7 for water related emergencies and 7am-7pm Monday through Friday for billing and service inquiries.  Alternatively, we have limited local staffing to respond to your calls Monday through Friday from 8am to 4pm.  If you are having trouble reaching us and need a response right away, please contact our Customer Advocacy Team at 619-446-5520.  We will answer your call or return your call as soon as we can. If you are having a water-related emergency, please call our toll free number at 1-888-237-1333