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Phone

1-888-237-1333
Business Hours: 7 a.m. - 7 p.m. M-F
Self service options 24/7
Report an Emergency – 24/7

TDD: 711
Reference 1-888-237-1333

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Experience shorter wait times from Tuesday to Friday between 11:00 a.m and 4:00 p.m.
Longer wait times can be expected on Monday's, the first business day of the month, and the first business day after a holiday


Online Form

Customer Service Form
Please note that the response time is 2-3 days. If your request is regarding a water emergency or related to water quality, please contact our customer service center directly.


California American Water Main Offices

San Diego County District
1025 Palm Avenue
Imperial Beach, CA 91932
Phone: 619-446-5700 

Hours:
Monday Thru Friday 08:30 AM to 04:00 PM
Saturday and Sunday Closed.



Sonoma County District
4787 Old Redwood Highway
Santa Rosa, CA 95403
Phone: 707-542-8329

Hours:
Monday Thru Friday 08:30 AM to 04:00 PM Closed from Noon - 1:00 PM
Saturday and Sunday Closed.



Monterey County District
511 Forest Lodge Road #100
Pacific Grove, CA 93950
Phone: 831-646-3287

Hours:
Monday Thru Friday 08:00 AM to 04:00 PM
Saturday and Sunday Closed.



Los Angeles County District
8657 Grand Avenue
Rosemead, CA 91770
Phone: 626-614-2500

Hours:
Monday Thru Friday 08:30 AM to 04:00 PM
Saturday and Sunday Closed.



Sacramento District
4701 Beloit Drive
Sacramento, CA 95838
Phone: 916-568-4205

Hours:
Monday Thru Friday 08:30 AM to 04:00 PM
Saturday and Sunday Closed.



Ventura County District
2439 West Hillcrest
Newbury Park, CA 91320
Phone: 805-498-1266

Hours:
Monday Thru Friday 08:30 AM to 04:00 PM
Saturday Closed Sunday Closed.



California American Water Corporate Headquarters
655 W Broadway, #1410
San Diego, CA 92101
Phone: 619-446-4760


External Affairs
Director: Kevin Tilden 619-446-4762
Central California Manager: Catherine Stedman 831-646-3208
Northern California Manager: Evan Jacobs 707-495-6135
Southern California Manager: Brian Barreto 626-614-2542

Environmental/Water Quality
Central California Manager: Dr. Jack Wang 831-646-3269
Northern California Manager: Victoria Kunda 916-568-4278
Southern California Water Quality Manager: Shauna Racicot 619-446-4768

Procurement
Edward A. Simon II, Supplier Diversity, 619-446-4764

Email the President
Email the California American Water President directly at presidentsvindland@amwater.com.