Customer Assistance Programs

If you cannot pay your bill by the due date, please contact our customer service center immediately, before the due date. Our customer service representatives are available from 7 a.m. to 7 p.m. Monday – Friday at 1-866-641-2108. They will work with you on a plan to pay the balance of your bill over time. These payment arrangements may require you to:

Payment Arrangements

If you cannot pay your bill by the due date, please contact our customer service center immediately, before the due date. Our customer service representatives are available 24 hours a day, seven days a week at 1-866-641-2108. They will work with you on a plan to pay the balance of your bill over time. These payment arrangements may require you to:

  • Pay at least 25% of your bill within 48 hours of your call
  • Pay the rest of the bill, including any applicable late payment charge, according to an agreed upon schedule, not to exceed 6 months
  • Pay all future bills as they become due
  • Only customers who have not broken similar agreements in the past twelve months are eligible to make these payment arrangements

H2O Help to Others Program

H2O Help to Others is an emergency assistance program created by Iowa American Water and Community Action of Eastern Iowa. The program helps provide supplemental funding to Iowa American Water customers who would otherwise have trouble paying their bills.

H2O Help to Others is supported by customers' voluntary donations and contributions from Iowa American Water. The Community Action Agencies' trained caseworkers determine the needs of families and individuals, who must be Iowa American Water customers.

Who qualifies for H2O Help to Others program assistance?

Any individual or family whose water service is being provided by Iowa American Water and who is in danger of losing their primary source of water and meets the "basic needs" criteria as set by Community Action Agency caseworkers.

How do I apply for H2O Help to Others assistance?

Call the Iowa American Water Customer Service Center toll-free at 1-866-641-2108. Or, you may contact Community Action of Eastern Iowa in Clinton at 1-563-243-5220 or 1-866-243-5220. You may also contact Community Action in the Quad Cities area at 1-563-324-3236 or 1-866-324-3236.

IOWA FINANCE AUTHORITY

Residential Rent & Utility Assistance Program

If you have been financially impacted by COVID-19 and are a renter, you may be eligible for a Rent & Utility assistance program administered by the Iowa Finance Authority in Des Moines. The program was created to assist eligible renters that need rent or utility assistance due to an inability to pay because of a COVID-19-related loss of income.

For more information, visit the Iowa Finance Authority’s website at https://www.iowafinance.com/iowa-rent-and-utility-assistance-program for eligibility requirements and/or to submit an application. You can also call the Iowa Finance Authority’s Help Line at 855-300-5885.