CONTACT US

Easy Access to Online Tasks

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Phone

1-866-641-2131
Business Hours: 7 a.m. - 7 p.m. M-F
Self service options 24/7
Report an Emergency – 24/7

TDD: 711
Reference 1-866-641-2131

Service Line/Homeowner Protection Programs through American Water Resources (AWR)
AWR 24/7 Customer Support: 1-800-272-1325
AWR General Inquiries: customerserviceinquiries@amwater.com

mid-week-calls

Experience shorter wait times from Tuesday to Friday between 11:00 a.m and 4:00 p.m.
Longer wait times can be expected on Monday's, the first business day of the month, and the first business day after a holiday

Prefer to manage your account online without talking to a customer service representative? With MyWater and Our Advanced Voice Activated System, you can do just that!

  • Online: Sign up for MyWater (mywater.amwater.com), our self-service tool that allows you to manage your account online (be sure to have your account number handy if you're logging on for the first time).
  • Advanced Voice Activated System: Call us, but no need to wait for a live customer service rep. Our advanced voice activated system can handle our most frequently asked customer service requests.


Benefits Of Using MyWater Chart

Mail

212 Archer Street
Suite B & C
Bel Air, MD 21014

Career Opportunities
Browse our available openings.

Media and Press Inquiries
Marybeth.Leongini@amwater.com

Business Development
Barry Suits, President
Barry.Suits@amwater.com

Procurement
Mark Jayne
Senior Buyer, American Water

Investor Relations
Visit our Investor Relations website