Easy Access to Online Tasks

start-stop-move-service view-current-historical-bills alert-notifications


Business Hours: 7 a.m. - 7 p.m. M-F
Self service options 24/7
Report an Emergency – 24/7

TDD: 711
Reference 1-866-641-2131

Service Line/Homeowner Protection Programs through American Water Resources (AWR)
AWR 24/7 Customer Support: 1-800-272-1325
AWR General Inquiries:


Experience shorter wait times from Tuesday to Friday between 11:00 a.m and 4:00 p.m.
Longer wait times can be expected on Monday's, the first business day of the month, and the first business day after a holiday


212 Archer Street
Suite B & C
Bel Air, MD 21014

Online Form

Customer Service Form
Please note that the response time is 2-3 days. If your request is regarding a water emergency or related to water quality, please contact our customer service center directly.

Career Opportunities
Browse our available openings.

Media and Press Inquiries

Business Development
Barry Suits, President

Mark Jayne

Senior Buyer, American Water

Investor Relations
Visit our Investor Relations website