Easy Access to Online Tasks
Business Hours: 7 a.m. - 7 p.m. M-F
Self service options 24/7
Report an Emergency – 24/7
Service Line/Homeowner Protection Programs through American Water Resources (AWR)
AWR 24/7 Customer Support: 1-800-272-1325
AWR General Inquiries: firstname.lastname@example.org
Experience shorter wait times from Tuesday to Friday between 11:00 a.m and 4:00 p.m.
Longer wait times can be expected on Monday's, the first business day of the month, and the first business day after a holiday
212 Archer Street
Suite B & C
Bel Air, MD 21014
Customer Service Form
Please note that the response time is 2-3 days. If your request is regarding a water emergency or related to water quality, please contact our customer service center directly.
Browse our available openings.
Media and Press Inquiries
Barry Suits, President
Senior Buyer, American Water
Visit our Investor Relations website