This is the second edition of the Camden NewsDrop, a quarterly recap of news and events from around One Water Street and Camden, NJ.

Our Response to COVID-19

At American Water, safety is our top priority especially during the current COVID-19 public health emergency that is impacting communities across the nation. Our hearts and thoughts are with our customers and employees during this challenging time which is why we have suspended billing-related service shutoffs and turned water service back on for residential customers who were previously shutoff for non-payment. We have also suspended late fees until further notice – just another way we are trying to reduce the impact of COVID-19 for our customers. Click here to read more about our response to COVID-19.
Not only is our company continuing to provide clean, safe, reliable and affordable water services to our customers, we are also partnering with local organizations to support individuals and families impacted by COVID-19. American Water and the American Water Charitable Foundation announced a $100,000 donation to Feeding America, to support food banks across the country.
Even more locally, the Community Foundation of New Jersey was awarded a $25,000 grant from the American Water Charitable Foundation for the New Jersey Pandemic Relief Fund to coordinate resources to fight the medical, social and economic impact of COVID-19 on New Jersey’s most vulnerable populations. To learn more about the Fund and to apply for grants or to donate click here. Additionally, New Jersey American Water donated $15,000 to Cooper Health Foundation’s COVID-19 Assistance Fund to support medical efforts in Camden – more information can be found here.

Re-launching the Camden Water Customers’ Online Self-Service Payment Portal

American Water is proud to announce the re-launch of our City of Camden Water Self-Service Online Portal that provides City of Camden Water customers with an opportunity to pay their bill electronically from the safety and comfort of their home. Customers can also utilize the Self-Service Portal to obtain account information, enroll in auto pay and paperless billing and chose notification methods for water emergencies. Sign up for online access by visiting Remember to have your new 10-digit account number beginning with ‘77’ handy. There is a transaction fee of $1.95 for each payment made via the Self-Service Online Portal.
Please note that this portal is for City of Camden Water customers only and not New Jersey American Water customers. New Jersey American Water customers should continue to use MyWater for Online payments.

New Jersey American Water Investing $1.1 Million for 27th Street Main Replacement

New Jersey American Water is investing $1.1 million in Camden’s infrastructure in 2020! We will replace approximately 2,800 feet of aging 6-inch water main that was installed in the 1920s with new 12-inch ductile iron main and four fire hydrants along 27th Street from Marlton Avenue to Federal Street. The project will also replace 165 utility-owned service lines along the pipeline route in the coming weeks. This represents a critical investment in support of our commitment to continue to provide customers with safe, reliable water service.
For the public’s and worker’s safety, traffic restrictions and/or alternating traffic patterns are likely to occur during the work hours between 7 a.m. to 4 p.m. Monday through Friday. Weather permitting, our contractor, Pioneer Pipe, plans to complete this project by the end of July. Final street restoration and re-paving will be completed by Camden County.

Please note that if we discover lead during our main replacement project, we will contact you to discuss replacing your service line. Replacing lead service lines reduces potential exposure to lead. To learn more, click here.

For more information about the project please check out the project overview here.

American Water Launches Virtual Plant Tour

With students at home due to the public health emergency, we’ve launched an opportunity to take an educational visit to a water treatment plant, without having to leave the house. The company released an online, 360-degree digital tour of its largest water treatment plant - Missouri American Water’s Central Plant serving St. Louis County.
The virtual tour is intended for educators, students and others interested in learning about the water treatment process. It provides the ability to digitally explore the water treatment plant, with pop-up bubbles, videos and photos offering information about the treatment process and the plant itself. Register for free to access the plant tour by clicking here.

2019 Camden Community Investment Report

From donating more than 1,400 volunteer hours to developing a Community Investment Committee comprised of residents and stakeholders, American Water strives to be an active community partner. Our employees have participated in community events in Camden’s various neighborhoods, and we have also opened our headquarters to the community for free meeting and event space. For us, being part of the community means sharing our home on the Camden Waterfront.
We have been truly humbled by the Camden community’s generosity and welcoming spirit. American Water’s communities are the foundation of our business and we are proud to support Camden’s revitalization.
To highlight our efforts from the past year, we put together our 2019 Community Investment Report available here. We look forward to strengthening existing partnerships and cultivating new relationships in 2020.

American Water Employees Volunteer in Recognition of Martin Luther King Jr. Day

On January 20, more than 200 employees and their families volunteered from the company’s Camden headquarters in recognition of Martin Luther King Jr. Day. Volunteers packaged 600 care kits for homeless and military veterans to show our support for vulnerable populations. The kits were donated to Volunteers of America’s Aletha R. Wright “Vision of Hope” Center for local distribution. Additionally, students from Mighty Writers Camden wrote essays about making Camden a more inclusive place to live. Essays were read aloud during the volunteer effort and were also displayed in the company’s atrium throughout January and February. To learn more about Mighty Writers Camden click here.