WATER QUALITY

We take great pride in what we do and we hold ourselves to the highest standards in delivering safe, clean, reliable and affordable drinking water to the people we serve. When it comes to complying with strict federal regulations, we’ve consistently scored among the highest of all water companies. Our team consists of the industry’s leading researchers, scientists, and plant operators, all committed to our mission of delivering high-quality water to our customers.

In the past several years, and all over the country, we’ve received more than 150 awards for superior water quality from state regulators, industry organizations, individual communities, and governmental and environmental agencies. Visit our Accolades section to view some of our recent awards. We provide our Water Quality Reports – also called Consumer Confidence Reports -- to our customers annually.

Water Safety

To protect citizens’ health, the United States Environmental Protection Agency (USEPA) since 1974 has set national safety standards for drinking water.

As the nation’s largest publicly traded water service providers, American Water takes that responsibility very seriously. In addition to working closely with the USEPA and state authorities to ensure that the water we provide customers meets federal and state safety standards, our researchers help the USEPA develop its standards and regulations.

We consistently score among the highest of all water companies when it comes to complying with strict federal regulations for delivering clean, quality drinking water with a current score of greater than 99% for drinking water compliance.

Additionally, over the past several years, and all over the country, we’ve received more than 150 awards for superior water quality from state regulators, industry organizations, individual communities, and government and environmental agencies.

Read the water quality report for your area.

Additional Resources

PFAS
Lead
Copper
Chlorine
Legionella
Water Hardness
Boil Water Order
Discolored Water
Flushing One-Pager
Cyanotoxins Fact Sheet
Hydrant System Flushing
Tap Water's Taste and Smell
Stains & Residue On Fixtures
Source Water Protection Fact Sheet
Aesthetics Causes Of Discolored Water

Water Quality Fact Sheets