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Business Hours: 7 a.m. - 7 p.m. M-F
Self service options 24/7
Report an Emergency – 24/7

TDD: 711
Reference 1-800-422-2782


Experience shorter wait times from Tuesday to Friday between 11:00 a.m and 4:00 p.m.
Longer wait times can be expected on Monday's, the first business day of the month, and the first business day after a holiday

Prefer to manage your account online without talking to a customer service representative? With MyWater and Our Advanced Voice Activated System, you can do just that!

  • Online: Sign up for MyWater (, our self-service tool that allows you to manage your account online (be sure to have your account number handy if you're logging on for the first time).
  • Advanced Voice Activated System: Call us, but no need to wait for a live customer service rep. Our advanced voice activated system can handle our most frequently asked customer service requests.

Benefits Of Using MyWater Chart


Illinois American Water
P.O. Box 6029
Carol Stream, IL 60197-6029

Online Form

Customer Service Form

Please note that the response time is 2-3 days. If your request is regarding a water emergency or related to water quality, please contact our customer service center directly at 800-422-2782.
Any service inquiries should be directed to 800-422-2782.


Career Opportunities
Browse our available openings.

Media and Press Inquiries
Customer service inquiries should be made to 800-422-2782.

Customer service inquiries should be made to 800-422-2782.

Mobile Education Center
To reserve the mobile education center please contact Ryan Schuler at
Customer service inquiries should be made to 800-422-2782.

Investor Relations
Visit our Investor Relations website
For service inquiries, please contact the customer service center at 800-422-2782.