CONTACT US

Easy Access to Online Tasks

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Phone

1-800-422-2782
Business Hours: 7 a.m. - 7 p.m. M-F
Self service options 24/7
Report an Emergency – 24/7

TDD: 711
Reference 1-800-422-2782

mid-week-calls

Experience shorter wait times from Tuesday to Friday between 11:00 a.m and 4:00 p.m.
Longer wait times can be expected on Monday's, the first business day of the month, and the first business day after a holiday

Prefer to manage your account online without talking to a customer service representative? With MyWater and Our Advanced Voice Activated System, you can do just that!

  • Online: Sign up for MyWater (mywater.amwater.com), our self-service tool that allows you to manage your account online (be sure to have your account number handy if you're logging on for the first time).
  • Advanced Voice Activated System: Call us, but no need to wait for a live customer service rep. Our advanced voice activated system can handle our most frequently asked customer service requests.


Benefits Of Using MyWater Chart

Mail

Payment:
Illinois American Water
P.O. Box 6029
Carol Stream, IL 60197-6029

Online Form

Customer Service Form

Please note that the response time is 2-3 days. If your request is regarding a water emergency or related to water quality, please contact our customer service center directly at 800-422-2782.
Any service inquiries should be directed to 800-422-2782.

 

Career Opportunities
Browse our available openings.

Media and Press Inquiries
karen.cotton@amwater.com
Customer service inquiries should be made to 800-422-2782.

Procurement
Heather.Cook@amwater.com
Customer service inquiries should be made to 800-422-2782.

Mobile Education Center
To reserve the mobile education center please contact Ryan Schuler at Ryan.Schuler@amwater.com
Customer service inquiries should be made to 800-422-2782.

Investor Relations
Visit our Investor Relations website
For service inquiries, please contact the customer service center at 800-422-2782.