Contact Us

Easy Access to Online Tasks

Start Stop and Move Service Button Historical Bills Button Alert Notification Button



Phone

1-800-492-8373
Business Hours: 7 a.m. - 7 p.m. M-F
Self service options 24/7
Report an Emergency – 24/7

TDD: 711
Reference 1-800-492-8373

american_water_Screen_Shot

Experience shorter wait times from Tuesday to Friday between 11:00 a.m and 4:00 p.m.
Longer wait times can be expected on Monday's, the first business day of the month, and the first business day after a holiday

Prefer to manage your account online without talking to a customer service representative? With MyWater and Our Advanced Voice Activated System, you can do just that!

  • Online: Sign up for MyWater (mywater.amwater.com), our self-service tool that allows you to manage your account online (be sure to have your account number handy if you're logging on for the first time).
  • Advanced Voice Activated System: Call us, but no need to wait for a live customer service rep. Our advanced voice activated system can handle our most frequently asked customer service requests.


Benefits Of Using MyWater Chart

Mail

Payment:
Indiana American Water
P.O. Box 6029
Carol Stream, IL 60197-6029

Career Opportunities
Browse our available openings.

Media and Press Inquiries
Joe.Loughmiller@amwater.com

Business Development
Justin Schneider
Community Affairs Director
justin.schneider@amwater.com

Justin Mount
Major Accounts Manager
Justin.Mount@amwater.com

PLEASE NOTE: For all customer service inquiries, please call Indiana American Water’s customer service center at 1-800-492-8373.

New Development and Construction
Learn more about our Developer Services
or
e-mail us at inaw.developerservices@amwater.com

Human Resources
Shannon.Ferguson@amwater.com

Procurement
Jon.Thomas@amwater.com

Investor Relations
Visit our Investor Relations website

Email the President
At Indiana American Water, providing you with the best customer service possible is our priority. If you have an issue that could not be resolved after contacting our Customer Service Center, please feel free to e-mail us at presidentprine@amwater.com.
This forum does not take the place of our Customer Service Center, which must be the first method of customer contact - particularly for issues that need to be addressed immediately. However, if your question, concern or request is still not resolved, you may contact us at this email address, being sure to provide as much information as you can (name, address, account number, type of issue, best contact method, etc.) so that we can better assist you.