low income program


American Water is committed to our communities and to keeping the water and life flowing for our customers. One way we do this is through our customer assistance programs. If you’re experiencing financial hardship, please reach out to find out more about the programs available in your state.

The Low-Income Household Water Assistance Program (LIHWAP) is a federally funded program that provides emergency assistance to families experiencing hardship with their water bills.

LIHWAP will be able to assist our customers who are behind on their drinking water and wastewater bills to help keep their water and wastewater service active. 

If you are an Indiana resident who qualifies for energy assistance (EAP), you may be considered for LIHWAP funding as well. For additional information, visit the LIHWAP page on the Indiana Housing & Community Development Authority website.

Help with Your Water Bill

Payment Arrangements

Sometimes customers face circumstances that stretch their financial resources. If you cannot pay your bill by the due date, please contact our Customer Service Center before the bill becomes due. 
Our customer service representatives will work with you on a plan to pay the balance of the bill over time. These payment arrangements require you to:

  • Pay at least 25% of your bill within 48 hours of your call.
  • Pay the rest of the bill, including any applicable late payment charge according to an agreed upon schedule, not to exceed 6 months.
  • Pay all future bills as they become due.

We will create these payment arrangements only with customers who have not broken a similar agreement with us in the past twelve months.

New Policy for turning on water service that has been disconnected for non-payment

Effective January 1, 2013, Indiana American Water’s policy will change regarding the reconnection of water service after regular business hours. Beginning on this date, no reconnection of service after disconnection for non payment will be performed after regular business hours, except on Fridays, weekends, holidays and the day before a holiday as listed at www.indianaamwater.com at the “turning service on/off” link under the Customer Service tab. A reconnection fee and after-hours fee will be charged for any reconnection of service made after 3 p.m. on these days, payable prior to reconnection through an authorized payment center or online credit card processing vendor. For more information, please contact our customer service center at 1-800-492-8373.