YOUR WATER RATES
Water service rates are based on the real costs of treating and delivering water to customers, and are regulated by the Tennessee Public Utility Commission (TPUC). To determine rates, we work with the TPUC staff to study costs of construction, maintenance, operation, administration and financing. Once the studies are complete, the company and the TPUC present any differing conclusions before an administrative law judge. Based on the judge’s opinion, the TPUC sets the water rates.
Rates charged for service may vary based on a customer’s meter size. Customers are billed based on a regular meter reading, either monthly or quarterly for residential customers as well as for commercial and other public authority customers.
Rates can vary based on the cost of providing service in each of the communities we serve. Before it reaches your home or business, water is treated through an intricate treating and testing process to help ensure it meets or surpasses rigorous drinking water quality standards.
2024 Approved Tennessee American Water Rates and Fees
The Tennessee Public Utility Commission (TPUC) approved new water rates and fees for Tennessee American Water effective January 21, 2025.
Below is a link that provides detailed information on the TPUC-approved changes. This includes a breakdown of the rate adjustment by region and type of customer (ie, commercial or residential) as well as updated rules and fees. Rates vary among the company’s operating districts and type of customer.
Please note the following fee changes approved by TPUC:
$25.00 activation fee any time water service is activated (for example, for new service or to re-start irrigation meter if stopped for the winter season)
$30.00 disconnection due to non-payment of your water bill
Other fees to note:
$92.00 tampering fee may be added to your bill if someone other than a Tennessee American Water employee or contractors shuts off or turns on the valve at the meter. The meter is Tennessee American Water’s property. If you need to turn off your water, please use the main shut-off valve for your home. The main shut-off valve for the home is different than the shut-off valve at the meter. Visit our Detecting Leaks page for tips on how to identify your main shut-off valve.