CONTACT US

Easy Access to Online Tasks

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Phone

1-866-736-6420
Business Hours: 7 a.m. - 7 p.m. M-F
Self service options 24/7
Report an Emergency – 24/7

TDD: 711
Reference 1-866-736-6420

mid-week-calls

Experience shorter wait times from Tuesday to Friday between 11:00 a.m and 4:00 p.m.
Longer wait times can be expected on Monday's, the first business day of the month, and the first business day after a holiday

Mail

Payment:
Tennessee American Water
P.O. Box 790247
St. Louis, MO 63179-0247

Correspondence:
Tennessee American Water
109 Wiehl Street
Chattanooga, TN 37403

Online Form

Customer Service Form
Please note that the response time is 2-3 days. If your request is regarding a water emergency or related to water quality, please contact our customer service center directly.

Career Opportunities
Browse our available openings.

Media and Press Inquiries
1-423-771-4750

Charitable Donations
Tennessee American Water is pleased to support the communities we serve through a variety of volunteer efforts, charitable donations, and grants. Learn more about our giving programs and how you can apply.

Investor Relations
Visit our Investor Relations website

New Development and Construction
If you are seeking information about obtaining fire service, high-volume meters, hydrants or a main extension, please contact:
TNAW - Engineering
tnawengineering@amwater.com

Our business development team addresses growth opportunities that include bulk-water sales to municipalities, acquisition of water and/or wastewater systems, contracts to operate and maintain water and/or wastewater systems, as well as other public-private partnership opportunities.

The business development team addresses all growth opportunities outside of the company's existing service area. This includes bulk-water sales to municipalities, acquisition of water and/or wastewater systems, contracts to operate and maintain water and wastewater systems, as well as other public-private partnership opportunities to provide water service outside the company's existing service area. To explore whether any of these partnership opportunities make sense for your community, please contact us at President.Williams@amwater.com