Easy Access to Online Tasks
Business Hours: 7 a.m. - 7 p.m. M-F
Self service options 24/7
Report an Emergency – 24/7
Experience shorter wait times from Tuesday to Friday between 11:00 a.m and 4:00 p.m.
Longer wait times can be expected on Monday's, the first business day of the month, and the first business day after a holiday
Prefer to manage your account online without talking to a customer service representative? With MyWater and Our Advanced Voice Activated System, you can do just that!
- Online: Sign up for MyWater (mywater.amwater.com), our self-service tool that allows you to manage your account online (be sure to have your account number handy if you're logging on for the first time).
- Advanced Voice Activated System: Call us, but no need to wait for a live customer service rep. Our advanced voice activated system can handle our most frequently asked customer service requests.
West Virginia American Water
1600 Pennsylvania Ave.
Charleston, WV 25302
Online FormCustomer Service Form
Please note that the response time is 2-3 days. If your request is regarding a water emergency or related to water quality, please contact our customer service center directly.
Browse our available openings.
Media Inquiries and Government Relations
Megan Hannah, External Affairs Manager
Brooks Crislip, Director, Business Development
Visit our Investor Relations website
Email the President
Do you have a question or comment for our company president, Robert Burton? Send him an email at email@example.com. Please allow 1-2 business days for a response. If you have a question or concern that needs immediate attention, please call us at 1-800-685-8660.