Easy Access to Online Tasks



Business Hours: 7 a.m. - 7 p.m. M-F
Self service options 24/7
Report an Emergency – 24/7

TDD: 711
Reference 1-800-685-8660


Experience shorter wait times from Tuesday to Friday between 11:00 a.m and 4:00 p.m.
Longer wait times can be expected on Monday's, the first business day of the month, and the first business day after a holiday


West Virginia American Water
1600 Pennsylvania Ave.
Charleston, WV 25302

Online Form

Online Form

Customer Service Form
Please note that the response time is 2-3 days. If your request is regarding a water emergency or related to water quality, please contact our customer service center directly.

Career Opportunities
Browse our available openings.

Media Inquiries and Government Relations
Megan Hannah, External Affairs Manager

Business Development
Brooks Crislip, Director, Business Development

Investor Relations
Visit our Investor Relations website

Email the President
Do you have a question or comment for our company president, Robert Burton? Send him an email at Please allow 1-2 business days for a response. If you have a question or concern that needs immediate attention, please call us at 1-800-685-8660.