Easy Access to Online Tasks
Business Hours: 7 a.m. - 7 p.m. M-F
Self service options 24/7
Report an Emergency – 24/7
Experience shorter wait times from Tuesday to Friday between 11:00 a.m and 4:00 p.m. Longer wait times can be expected on Monday's, the first business day of the month, and the first business day after a holiday.
Prefer to manage your account online without talking to a customer service representative? With MyWater and Our Advanced Voice Activated System, you can do just that!
- Online: Sign up for MyWater (mywater.amwater.com), our self-service tool that allows you to manage your account online (be sure to have your account number handy if you're logging on for the first time).
- Advanced Voice Activated System: Call us, but no need to wait for a live customer service rep. Our advanced voice activated system can handle our most frequently asked customer service requests.
West Virginia American Water
1600 Pennsylvania Ave.
Charleston, WV 25302
Browse our available openings.
Media Inquiries and Government Relations
Megan Hannah, Sr. Manager, Government & External Affairs
Brooks Crislip, Director, Business Development
Visit our Investor Relations website