Special Reduced Rate Program for Low Income Customers

For certain low-income customers, West Virginia American Water offers customers a 20 percent discount (administered by the Department of Human Services) on top of the residential reduced rate approved by the Public Service Commission of West Virginia.

To qualify, you must be a residential West Virginia American Water customer and currently receive at least one of the following:

  • SSI - Supplemental Security Income (children under age 18 are not eligible)
  • SNAP - Supplemental Nutrition Assistance Program and be 60 years of age or older


Eligibility for this program is determined by the West Virginia Department of Human Services (WVDoHS). West Virginia American Water customers who are determined by WVDoHS to be eligible should receive a special application in the mail from WVDoHS. These applications were customized specifically for this program and are the only way to enroll.

Completed applications should be mailed to:

West Virginia American Water
1600 Pennsylvania Avenue
Charleston, WV 25302

*Faxed and/or scanned applications cannot be accepted.*

If you have not received an application and you are certain that you receive one of the three types of assistance listed above and therefore should qualify for this program, please contact your county WVDoHS office

Customers enrolled in the special reduced rate program receive a 20 percent discount that appears as a credit on their monthly water bills. The discount is applied to water and wastewater rates authorized by the Public Service Commission only; NOT taxes, surcharges or any other charges. Once enrolled, customers do not need to re-enroll every year. If a customer who is currently enrolled in the discount program is no longer receiving one of the three qualifying types of assistance, West Virginia American Water will remove the discount from the customer’s account within 30 days of being notified of the change in benefits by WVDoHS.