Treatment Plant Tour Rules

  • Appropriate dress is mandatory for all tours, including closed-toed walking shoes. For the safety of all guests, visitors with inappropriate dress will not be permitted to tour the facility.
  • For the safety of our guests, no one under 9 years of age is permitted to tour our treatment plants.
  • Tours will be limited to groups of no more than 20 people. Smaller tour groups and/or multiple tours may be necessary if the facility or tour route will not accommodate 20 people.
  • No large bags or backpacks are allowed inside Kentucky American Water facilities.
  • All adults, on the day of the tour, must provide a valid, government-issued photo identification (state driver's license, passport) upon arrival and sign in.
  • Adult visitors not having a valid government-issued photo identification are not permitted to tour the facility.

Send water treatment plant tour inquiries and requests to Once tour is approved, complete the tour participant form for all participants and email to