CONTACT US

Easy Access to Online Tasks

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Phone

1-800-678-6301
Business Hours: 7 a.m. - 7 p.m. M-F
Self service options 24/7
Report an Emergency – 24/7

TDD: 711
Reference 1-800-678-6301

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Experience shorter wait times from Tuesday to Friday between 11:00 a.m and 4:00 p.m.
Longer wait times can be expected on Monday's, the first business day of the month, and the first business day after a holiday

Mail

Payment:
Kentucky American Water
P.O. Box 6029
Carol Stream, IL 60197-6029

Correspondence:
Lexington Office
2300 Richmond Road
Lexington, KY 40502
1-859-269-2386

Livingston Office
9246 Main Street
Livingston, KY 40445
1-606-453-0019

Online Form

Customer Service Form
Please note that the response time is 2-3 days. If your request is regarding a water emergency or related to water quality, please contact our customer service center directly.

Career Opportunities
Browse our available openings.

Media and Press Inquiries
susan.lancho@amwater.com

New Development and Construction
Cole.Mitcham@amwater.com

Human Resources
Kurt.Kogler@amwater.com

Procurement
Richard.Dagney@amwater.com

Investor Relations
Visit our Investor Relations website