Easy Access to Online Tasks



Business Hours: 7 a.m. - 7 p.m. M-F
Self service options 24/7
Report an Emergency – 24/7

TDD: 711
Reference 1-800-565-7292


Experience shorter wait times from Tuesday to Friday between 11:00 a.m and 4:00 p.m.
Longer wait times can be expected on Monday's, the first business day of the month, and the first business day after a holiday


Pennsylvania American Water
P.O. Box 371412
Pittsburgh, PA 15250-7412

Pennsylvania American Water
852 Wesley Drive
Mechanicsburg, PA 17055

Online Form

Customer Service Form
Please note that the response time is 2-3 days. If your request is regarding a water emergency or related to water quality, please contact our customer service center directly.

Career Opportunities
Browse our available openings.

Media Relations and Community Outreach
Please click here to contact our external affairs team regarding media inquiries. For community relations, or giving requests, please click here.

Business Development
Our business development team addresses growth opportunities that include bulk-water sales to municipalities, acquisition of water and/or wastewater systems, as well as other public-private partnership opportunities.
For more information, please contact:
Bernie Grundusky
Vice President Business Development

Government Relations
Our Government Affairs team serves as the liaison to elected officials, business and community leaders in the municipalities served by Pennsylvania American Water.
For more information, please contact:
Melanie Horvath, Director
Governmental Affairs

Supply Chain
For questions related to purchasing and service agreements for contract work at Pennsylvania American Water.
Chanté Harrison
Strategic Buyer

Investor Relations
Visit our Investor Relations website for more information.