CUSTOMER SERVICE & BILLING

Our customers are our number one priority. In this section, you'll find useful information about your service, your bill, and your rights and responsibilities as a Pennsylvania American Water customer. 

Manage Your Account Online

We’ve always offered 24-hour customer service, but now that service is even more convenient when you manage your account online. By managing your account online through MyWater, you can:

  • set up accounts
  • keep track of water use
  • pay bills at your convenience
  • request a time to have your service turned on or off
  • read and download your local water quality reports
  • find helpful information that may help you lower your bill

Customer Service: 1-800-565-7292

Call 24/7 for any emergency. Water emergencies don't keep business hours. For non-emergencies, call Mon - Fri 7am-7pm.

Make a payment (24/7): 1-855-748-6066

We welcome your feedback and want you to share your stories about your experience with us. Click on the form below to send us your feedback! 

Customer Service Feedback Form