CUSTOMER SERVICE & BILLING
Our customers are our number one priority. In this section, you'll find useful information about your service, your bill, and your rights and responsibilities as a Pennsylvania American Water customer.
We’ve always offered 24-hour customer service, but now that service is even more convenient when you manage your account online. By managing your account online through MyWater, you can:
- set up accounts
- keep track of water use
- pay bills at your convenience
- request a time to have your service turned on or off
- read and download your local water quality reports
- find helpful information that may help you lower your bill
Customer Service: 1-800-565-7292
Call 24/7 for any emergency. Water emergencies don't keep business hours. For non-emergencies, call Mon - Fri 7am-7pm.