Welcome, New Customers!
Pennsylvania American Water is your local water & wastewater company.

As a customer of Pennsylvania American Water, you’re in the company of approximately 2.3 million people who, like you, depend on us to provide clean, safe, reliable and affordable water and wastewater service. We know just how far water reaches into your daily life, and we’re committed to making sure your water is accessible and meets or surpasses quality standards.

Helping you is our number one priority and we take pride in providing you with peace of mind with round-the-clock customer service and easy-to-use resources such as online bill payment capabilities, tools to view your water usage, turning your water on or off and reporting emergencies.

New Customer Booklet

For more information about Pennsylvania American Water, including the services we provide, our payment options and how to read your bill, view our Welcome to Pennsylvania American Water brochure for new customers.

For Residential Customers:

Have you just moved in and want your water service turned on? There are two convenient ways to schedule an appointment to have your water service activated at a time that’s convenient for you:

Online: Visit

Call us: 1-800-565-7292, M-F, 7 a.m. – 7 p.m.

For Developers:

Are you a developer or property owner that’s looking to extend water service to a newly constructed home or business?

If you are and would like to extend water and/or wastewater infrastructure to a new project either within or near an existing Pennsylvania American Water service area, please visit our Developer Services Resource Page more information. We look forward to working with you!

Are you interested in learning more about our company and services? Here are some helpful and informative links.