WATER QUALITY

Providing high-quality water service is our business. We monitor and test your water at multiple points throughout the treatment process.

Each year, our team of experts performs thousands of tests statewide on the water before it leaves our treatment plants and in the pipes we use to deliver your water service, monitoring for more than 90 contaminants.

Partnership for Safe Water Awards

Pennsylvania American Water has received more Directors Awards from the Partnership for Safe Water than any other water utility in the nation.

We take water quality so seriously that:

• 33 of our water treatment plants have been nationally recognized with Directors Awards from the Partnership for Safe Water program for our long-term commitment to optimizing operations and achieving outstanding performance.
• 27 of these plants have maintained this high level of service for 25 years or more.
• Nine of our plants received the Elite Phase IV Presidents Award (Bangor, Brownell, Clarion, Crystal Lake, Hershey, Indiana, Nesbitt, Norristown and Philipsburg).

The national awards honor efforts in continuously optimizing water treatment plant and distribution system operation and performance.

Drinking Water Safety

To protect citizens’ health, the United States Environmental Protection Agency (USEPA) since 1974 has set national safety standards for drinking water.

As  the nation’s largest publicly traded water service providers, American Water takes that responsibility very seriously. In addition to working closely with the USEPA and state authorities to ensure that the water we provide customers meets federal and state safety standards, our researchers help the USEPA develop its standards and regulations.

We consistently score among the highest of all water companies when it comes to complying with strict federal regulations for delivering clean, quality drinking water with a current score of greater than 99% for drinking water compliance.

Additionally, over the past several years, and all over the country, we’ve received more than 150 awards for superior water quality from state regulators, industry organizations, individual communities, and government and environmental agencies.

Read the water quality report for your area.

Additional Resources

Lead
PFAS
Copper
Sinkholes
Legionella
Chromium
Water Hardness
Discolored Water
Flushing One-Pager
Particles In Your Water
Cyanotoxins Fact Sheet
Tap Water's Taste and Smell
Award-Winning Water Quality
Stains & Residue On Fixtures
Source Water Protection Fact Sheet
Pharmaceuticals and Drinking Water

Water Quality Fact Sheets