Welcome, New Customers!
Kentucky American Water is your local water company.

As a customer of Kentucky American Water, you’re in the company of approximately half a million people who, like you, depend on us to provide clean, safe, reliable and affordable water service. We know just how far water reaches into your daily life, and we’re committed to making sure your water is accessible and meets or surpasses quality standards.

Helping you is our number one priority and we take pride in providing you with peace of mind with round-the-clock customer service and easy-to-use resources such as online bill payment capabilities, tools to view your water usage, turning your water on or off and reporting emergencies.

For Residential Customers

Have you just moved in and want your water service turned on? There are two convenient ways to schedule an appointment to have your water service activated at a time that’s convenient for you:

Online: Visit

Call us: 1-800-678-6301, M-F, 7 a.m. – 7 p.m.

For New Construction or If Installing Additional Water Service to Existing Structures

If you are building a new structure in our service area, or if you need additional water service for an existing property, you will need to complete a tap application form and submit a tap application fee:

Northern Division (Owen, Grant and Gallatin counties)
Central and Southern Division (Bourbon, Clark, Fayette, Harrison, Jackson, Jessamine, Nicholas, Rockcastle, Scott and Woodford counties)

For Developers

Are you a developer or property owner that’s looking to extend water service to a newly constructed home or business?

If you are and would like to extend water and/or wastewater infrastructure to a new project either within or near an existing Kentucky American Water service area, please visit our Developer Services Resource Page for more information. We look forward to working with you!

Are you interested in learning more about our company and services? Here are some helpful and informative links.