BILL PAYING ASSISTANCE PROGRAMS
If you cannot pay your bill by the due date, please contact our customer service center at 1-800-272-1325 BEFORE the due date. They will work with you to determine payment plan options that may be available. In addition, in response to the COVID-19 public health emergency, payment arrangements can be made with little to no deposit and longer payment terms for overdue balances through Dec. 31, 2021.
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Budget Billing and Installment Plans
Budget billing is a free service available to residential customers that makes managing your cashflow easier. It provides predictable monthly payments while avoiding seasonal spikes that may be difficult to pay when not planned for in advance. To sign up or to see if you are eligible, call our customer service center at 1-800-272-1325. Click here for more information.
H2O HELP TO OTHERS PROGRAM™
Assisting Customers Who Need it The Most
Service Charge Discount
For More Information
Other Utility Assistance Programs in New Jersey
In addition to New Jersey American Water’s H2O Help to Others Program, there are a number of energy and heating bill assistance programs and government programs for those who qualify. For a full list of local community resources, New Jersey residents can search the online database at www.nj211.org and view a comprehensive listing of the state’s energy programs. Customers may also dial “2-1-1” 24 hours a day, seven days a week for help in finding available assistance services.
For more details on these programs, click here.