CONTACT US

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Phone

1-800-272-1325
Business Hours: 7 a.m. - 7 p.m. M-F
Self Service & to Report an Emergency, we are available 24/7

TDD: 711
Reference 1-800-272-1325

Service Line/Homeowner Protection Programs through American Water Resources (AWR)
AWR 24/7 Customer Support: (888) 378-4458
AWR General Inquiries: customerserviceinquiries@amwater.com

 

amwater call center

Experience shorter wait times from Tuesday to Friday between 11:00 a.m and 4:00 p.m.
Longer wait times can be expected on Monday's, the first business day of the month, and the first business day after a holiday

Prefer to manage your account online without talking to a customer service representative? With MyWater and Our Advanced Voice Activated System, you can do just that!

  • Online: Sign up for MyWater (mywater.amwater.com), our self-service tool that allows you to manage your account online (be sure to have your account number handy if you're logging on for the first time).
  • Advanced Voice Activated System: Call us, but no need to wait for a live customer service rep. Our advanced voice activated system can handle our most frequently asked customer service requests.


Benefits Of Using MyWater Chart

Mail

Payment:
New Jersey American Water
P.O. Box 371331
Pittsburgh, PA 15250-7331

Correspondence:
New Jersey American Water
1 Water Street
Camden, NJ 08102

 

Make a Payment

If you do not have questions about your bill, you can pay-by-phone using your Visa or MasterCard by calling: 855-748-6066. There is a small fee for this service. Be sure to have your 10-digit account number handy. This is located on the upper right corner of your current bill.

 

Online Form

Customer Service Form
Please note that the response time is 2-3 days. If your request is regarding a water emergency or related to water quality, please contact our customer service center directly.

 

Career Opportunities
Browse our available openings.

Charitable Donations
New Jersey American Water is pleased to support the communities we serve through a variety of volunteer efforts, charitable donations, and grants. Learn more under Community Involvement.

Media and Press Inquiries
denise.free@amwater.com

Procurement
Robin.Robinson-Still@amwater.com

Investor Relations
Visit our Investor Relations website

Developers Services
Learn more about our Developer Services