Easy Access to Online Tasks


Business Hours: 7 a.m. - 7 p.m. M-F
Self Service & to Report an Emergency, we are available 24/7

TDD: 711
Reference 1-800-565-7292

Service Line/Homeowner Protection Programs through American Water Resources (AWR)
AWR 24/7 Customer Support: (888) 378-4458
AWR General Inquiries:

amwater call center

Experience shorter wait times from Tuesday to Friday between 11:00 a.m and 4:00 p.m.
Longer wait times can be expected on Monday's, the first business day of the month, and the first business day after a holiday


New Jersey American Water
P.O. Box 371331
Pittsburgh, PA 15250-7331

New Jersey American Water
1 Water Street
Camden, NJ 08102

Make a Payment

If you do not have questions about your bill, you can pay-by-phone using your Visa or MasterCard by calling: 855-748-6066. There is a small fee for this service. Be sure to have your 10-digit account number handy. This is located on the upper right corner of your current bill.

Online Form

Customer Service Form
Please note that the response time is 2-3 days. If your request is regarding a water emergency or related to water quality, please contact our customer service center directly.

Career Opportunities
Browse our available openings.

Charitable Donations
New Jersey American Water is pleased to support the communities we serve through a variety of volunteer efforts, charitable donations, and grants. Learn more under Community Involvement.

Media and Press Inquiries


Investor Relations
Visit our Investor Relations website

Developers Services
Learn more about our Developer Services