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  • About Us
    • Providing Solutions
      • Solutions for Communities
      • Successful Partnerships
      • Developers
    • Environmental Stewardship
    • Workplace Safety
    • Careers
    • Workforce Development
      • WATER UP!
      • Hopeworks Partnership
      • Education Outreach
    • Suppliers Vendors
      • National Supplier Diversity
  • Customer Service & Billing
    • Contact Us
    • Billing & Payment Info
      • How to Read Your Bill
    • Turn Service On/Off
    • Customer Assistance Programs
    • For New Customers
      • New Water/Wastewater Service Installation
      • Hydrant Meter Requests
      • Developer Services Main Extension
    • Your Water and Wastewater Rates
      • Regulatory Proceedings
      • Ocean City Rates
    • Shrewsbury
    • Manville Wastewater
    • Salem City
    • Rights & Responsibilities
    • W9 Tax Form
    • FAQs
  • Water Quality
    • Lead and Drinking Water
    • Water Quality Reports
    • Water Quality FAQs
    • Water Safety
    • Chloramine
      • Fact vs. Fiction
      • Links to Environmental & Health Agencies
      • Chloramine Question Form
    • Infrastructure Updates
    • PFAS
    • Fluoride
    • Water Treatment
    • Flushing
      • Building & School Flushing One-Pager
      • Fire Hydrant Use Form
    • Cross Connection & Backflow Prevention
    • Water Quality Accountability Act
    • Source Water Protection
      • Source Water Protection Planning
      • Ongoing Program Activities
      • Community Resources
  • Water & Wastewater Information
    • Wise Water Use
    • Detecting Leaks
    • Cold Weather Protection
    • Watershed Protection
    • Wastewater Service
    • Splash Lab
    • Water Learning Center
      • Our Story
      • The Water Industry
      • The Water Cycle
      • Wise Water Use
      • Tap Water
      • Source Water
      • Scholastic Partnership
      • Water Curriculum & Kids Activities
  • News & Community
    • News
    • Community Involvement
      • Community Giving Request
      • Protect Our Watersheds Art Contest
    • Inclusion, Diversity & Equity Grant Program
    • Water Refill Station Grant
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  3. Customer Service & Billing
  4. Customer Assistance Programs

Customer Assistance Programs

Sometimes customers face circumstances that stretch their financial resources. New Jersey American Water is here to assist. One way we do this is through our customer assistance programs. If you’re experiencing financial hardship, please reach out to us. We may be able to assist.

Click here to see your Customer Rights & Responsibilities and Residential Utility Customer Protections.

Please review the several programs below:

H2O PROGRAM

Assisting Customers Who Need it The Most

Payment Arrangements & Installment Plans

Learn more here. 

Medical Need Certification Learn More

If you have an emergency medical condition that would be adversely affected by water service interru...

NJ211

Learn more about NJ 211 which provides live assistance 24 hours a day, every day of the year.

More Resources

Additional Resources and videos are available here. 

Want to Lead a Hand? Donate!

Learn more here if you wish to contribute to the program. 

Sign Up For MyWater

Click Here to sign up for Installment Plans, Budget Billing Through MyWater

Log in to MyWater Online to:

Pay your bill
Check your account balance
Turn your service on/off
Sign up for alerts
View your water usage
Setup paperless billing

Log in to MyWater Online

Phone: 1.800.272.1325

Call 24/7 for any emergency.
Water emergencies don't keep business hours.

For non-emergencies, Mon - Fri 7am-7pm

At New Jersey American Water, our employees have more than a job. They have a calling.

EEO Information &
Accommodation Requests

Inclusion, Diversity, and Equity

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