Customer Assistance Programs

Sometimes customers face circumstances that stretch their financial resources. New Jersey American Water is here to assist. One way we do this is through our customer assistance programs. If you’re experiencing financial hardship, please reach out to us. We may be able to assist.

Click here to see your Customer Rights & Responsibilities and Residential Utility Customer Protections.

Please review the several programs below:

H2O PROGRAM

Assisting Customers Who Need it The Most

Payment Arrangements & Installment Plans

Learn more here.

Medical Need Certification Learn More

If you have an emergency medical condition that would be adversely affected by water service interru...

NJ211

Learn more about NJ 211 which provides live assistance 24 hours a day, every day of the year.

More Resources

Additional Resources and videos are available here.

Want to Lead a Hand? Donate!

Learn more here if you wish to contribute to the program.

Sign Up For MyWater

Click Here to sign up for Installment Plans, Budget Billing Through MyWater

Winter Termination Program

Available November 15 to March 15