Customer Assistance Programs

Sometimes customers face circumstances that stretch their financial resources. New Jersey American Water is here to assist. One way we do this is through our customer assistance programs. If you’re experiencing financial hardship, please reach out to us. We may be able to assist. Please review the several programs below:

Join us and NJ Shares on November 15 at 4 PM for our Informational Webinar  to learn more about our different customer assistance programs and how to apply for them. If you cannot attend live, the recording will be available here afterwards. 


Assisting Customers Who Need it The Most


Learn more about Low-Income Household Water Assistance Program (LIHWAP)

Payment Arrangements & Installment Plans

Learn more here. 

Medical Need Certification Learn More

If you have an emergency medical condition that would be adversely affected by water service interru...


Learn more about NJ 211 which provides live assistance 24 hours a day, every day of the year.

More Resources

Additional Resources and videos are available here. 

Want to Lead a Hand? Donate!

Learn more here if you wish to contribute to the program. 

Sign Up For MyWater

Click Here to sign up for Installment Plans, Budget Billing Through MyWater