Cold Weather Guidance:
Due to severe weather across the nation, American Water is experiencing unusually high call volumes, longer than normal wait times and reports of frozen lines from customers. Prior to calling our Customer Service Center, to report an emergency, please inspect the lines of your internal plumbing system to ensure they are not frozen. Typically, internal plumbing systems are often the source of frozen line issues. You can also avoid the wait to speak with an agent by visiting amwater.com to determine if we have active service/cold weather alerts impacting your area. You can report an emergency online by visiting https://login.amwater.com/
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