South Orange Village Water Utility Customers

American Water has partnered with the Village of South Orange to provide high-quality and reliable water service to residents and businesses. On January 1, 2017, American Water began operating and maintaining the water system infrastructure owned by the Village.  Here you will find all the information you need regarding American Water’s operation of the system including who to call in an emergency, how to pay your bill, where to access water quality reports, etc.

Coming Monday, April 8: Get ready for an Enhanced Customer Portal Experience!

American Water is upgrading our customer online payment website and billing platform for South Orange Village customers. We've carefully chosen a new Customer Information System (CIS) from a company with over thirty years of expertise in serving water utility customers.

What you can look forward to:

  • A secure and user-friendly payment portal
  • Accurate billing processes
  • Various payment options to suit your preferences
  • Tailored and personalized customer experiences

Please note: If you have an existing account, enter your current login information to receive an email for a password reset. If you do not have an account, we encourage you to make one to experience the full benefits of this new customer portal.

If you have any questions about the new website, please reach out to our customer service at 1-855-722-7072.

How to Pay My Bill 

Online Bill Pay Site

Access your account via our self - service website at www.southorange.org/pay-my-bill.

Fact Sheet on How to Read Your Bill

Great news!  You are able to view and pay your bill, update your contact information, and schedule an appointment to turn on or off service online.  We will store your water usage and billing history (up to two-year’s worth) on the new site beginning in January 2017, so that in time, you will be able to track water use trends or view your account history.

We also offer the following convenient methods to pay your bill:

Automatic Payment Program

Save time and money and sign up for our Automatic Payment Program.  Your bill will be paid on time, every time, directly from your checking or savings account on the date it is due.  No stamps required!  If you were previously enrolled in auto-pay with East Orange Water Commission, you will need to re-enroll with American Water after January 1, 2017. Log into your account online to enroll. Once you have submitted your enrollment request online, please continue to send your payment in your usual manner until “Paid Electronically” appears in the Amount Enclosed box on your next bill.

Pay By Mail

To avoid processing delays, include the pre-addressed payment stub, write your account number and address on your check or money order, use the envelope provided and do not send paper clips, staples or cash.

Payments should be mailed to:
South Orange Village Water Utility
P.O. Box 371852
Pittsburgh, PA, 15250-7852

Overnight payments should be mailed to:
Mellon Bank
Attention: Lockbox 371852
500 Ross Street
Pittsburgh, PA 15251

Pay by Phone or with our Online Self-Service, Bill Pay

With web-self-service, residential customers can pay bills online with your Visa or MasterCard, when it is convenient for you. Be sure to have your account number handy. Please note - a convenience fee of $2.95 is charged by the payment processor for one-time payments by credit card, checking or savings. This charge does not go to the Village or American Water; this is a fee charged directly by the processing company. To enroll or to make a one-time payment, call the Customer Service center.

Toll-Free Customer Service Center: 1-855-722-7072

Call center representatives are available on weekdays from 8:00 am to 5:00 pm for questions related to your bill or to schedule a service visit.  For water emergencies, call center representatives are available by calling the same toll-free number 24/7.  Water emergencies consist of things such as main breaks, water quality issues, water outages, water leaks, etc.

South Orange Village Water Quality Reports

Both the Village and American Water take water quality very seriously. To learn more about the water quality in South Orange, click on the links below. You will find two files for each year. The first is a Basic Water Quality Summary that includes the water quality information that customers most commonly request. If you want more information, we invite you to view the Detailed Water Quality Report (also called the Consumer Confidence Report or CCR) that contains more information including where the water comes from, any contaminants that were detected, and additional educational information.


Lead Service Line Information

At American Water, providing safe, reliable water service is our top priority. In July 2021, the state of New Jersey enacted legislation for all water providers to share with customers the material of the utility-owned service lines leading to their properties and the material of the customer-owned service lines leading to their properties, if known. It also requires utility companies to replace utility-owned and customer-owned lead service lines by 2031. 

Please note if your service lines contain lead, it does not mean you cannot use water as you normally do. Your water continues to meet water quality standards. The company regularly tests for lead in drinking water and our water meets state and federal water quality regulations, including those set for lead. For added protection and to comply with the new legislation, we will be removing lead and lead/galvanized piping from service lines over time.

Click here to view a copy of the Lead Service Line Inventory
Click here to enter your address on an interactive map.
Lead Fact Sheet

Link to Village Water Website
Link to Village Code – Water
American Water’s Water Quality Information
American Water’s FAQ page
Notification Letter
New Service Application