Welcome to American Water Contract Services
Liberty Water Company Customer Information
Toll-free Customer Service: 1-855-722-7066
Hours of operation: 8 a.m. to 5 p.m., Monday through Friday
For emergencies, we’re available 24/7
Our call center hours of operation are 8 a.m. to 5 p.m. (Monday through Friday) for questions related to your bill, to schedule a service visit, or to set up an appointment to turn your water service on or off or reactivate your water service if it’s shut off for non-payment.
For water emergencies: Customers can use the toll-free number listed below at any time, and on weekends and holidays for emergency purposes, such as main breaks, water quality issues, water outages, and water leaks.
Liberty Water Company Customer Service: 1-855-722-7066
Understanding Your Bill
The bill format makes it easy to find the information you care about most, including a comprehensive bill summary with improved line item descriptions, a description of payment options, water use data and comparisons and more. For more information, check out our Liberty Water Company improved bill format highlights.
Like to manage your account online? Be sure to check out our self service website for Liberty customers. To access the site, customers can enroll here. You can view and pay your bill, update your contact information, schedule an appointment to turn your water service on or off, and track water use trends or view your account history (up to two-year’s worth) on.
Convenient Payment Options
Liberty Water Company
P.O. Box 371852
Pittsburgh, PA, 15250-7476
Overnight payments should be mailed to:
Attention: Lockbox 371852
500 Ross Street
Pittsburgh, PA 15251
To avoid processing delays, include the pre-addressed payment stub, write your account number and address on your check or money order, use the envelope provided and do not send paper clips, staples or cash.
Automatic Payment Program
Save time and money. Sign up for our Automatic Payment Program, and your bill will be paid on time, every time, directly from your checking or savings account on the date it is due. No stamps required. If you are not currently enrolled, but would like to join the hundreds of other customers who are, give us a call.
Pay by Phone or with our Online Self-Service, Bill Pay
With our new self-service website, residential customers can pay bills online with your Visa or MasterCard, when it is convenient for you. Be sure to have your account number handy. Please note: The third-party vendor fee for this method of payment has increased to $2.95 per transaction.
Pay in Person
American Water has agreements with numerous businesses across the state where you can pay your bill in person. These locations include supermarkets and drug stores. Please note, this list changes periodically. Customers are encouraged to call the location first, to make sure they still accept payments for American Water. For a listing of approved payment locations, click here.
Water Quality Reports
We take water quality very seriously. To learn more about the water quality in your area, click on the link below for your water system. You will find two files for each system. The first is a Basic Water Quality Summary that includes the water quality information that customers most commonly request. If you want more information, we invite you to view the Detailed Water Quality Report (also called the Consumer Confidence Report or CCR) that contains more information including where the water comes from, any contaminants that were detected, and additional educational information.
Wise Water Use
Making water conservation part of your daily routine will save both water and money every day. Here are a few easy tips you can follow:
Outside your home:
- Water your lawn only when it needs it. An easy way to tell if your lawn needs water is to simply walk across the grass. If you leave footprints, it’s time to water.
- Make the most of your watering by watering in the early morning. As much as 30 percent of water can be lost to evaporation by watering during midday.
- Plan for fewer, deep-soaking waterings to encourage deep root growth and stronger turf.
- Set your lawn mower one notch higher to make your lawn more drought-tolerant.
- Use drip irrigation hoses to water plants, and water in the early morning or evening.
- Consider using porous pavement (gravel is a good example) instead of asphalt for driveways and walkways, the rain will soak into the soil instead of running off and contributing to erosion.
- Use a broom instead of a hose to clean your sidewalk, driveway, or patio.
- Plant appropriately for your local climate. Check with local nurseries for non-invasive, drought-tolerant plants.
- Check your water meter before and after a two-hour period when no water is being used. If the meter changes at all, you probably have a leak.
Inside your home:
- Run dishwashers and clothes washers only when they are full. If you have a water-saver cycle, use it.
- Adjust the water level of your clothes washer so it matches your load size.
- Regularly check your toilet, faucets, and pipes for leaks. American Water offers leak detection kits. If you find a leak, have it fixed as soon as possible
- Consider water and energy-efficient appliances. The USEPA reports that EPA-certified Energy Star washing machines may use 35% less water per load. Water-saving shower heads, toilets and faucet aerators can also help cut your water usage.
- Insulate exposed water pipes with pre-slit foam insulation. You’ll enjoy hot water faster and avoid wasting water while it heats up.
- Keep a bottle of cold tap water in the refrigerator. You’ll avoid the cost and environmental impact of bottled water and you’ll have cold water available in the summer without running the faucet.
- Turn off the tap while brushing your teeth or washing dishes in the sink.
Lead Service Line Information
In July 2021, the state of New Jersey enacted a law for all water providers to share with customers the material of the utility-owned service lines leading to their properties and the material of the customer-owned service lines leading to their properties, if known. It also requires utility companies to replace utility-owned and customer-owned lead service lines by 2031.
Please note if your service lines contain lead, it does not mean you cannot use water as you normally do. Your water continues to meet water quality standards. The company regularly tests for lead in drinking water and our water meets state and federal water quality regulations, including those set for lead. For added protection and to comply with the new legislation, we will be removing lead and lead/galvanized piping from service lines over time.
Low-Income Household Water Assistance Program (LIHWAP)
The Low-Income Household Water Assistance Program (LIHWAP) is a federally funded program that provides emergency assistance to families experiencing hardship with their water bills. LIHWAP will be able to assist our customers who are behind on their drinking water and wastewater bills to help keep their water and wastewater service active.
To be eligible for LIHWAP assistance:
- Applicants must be water/wastewater customers who are responsible for paying their water and sewer bills directly to the Company.
- An applicants’ total gross household income must be at or below 60% of the state median Income ($6,439 a month for a family of four). The LIHWAP frequently asked questions webpage has additional information about maximum income limits and other items.
- Participants in the Low-Income Home Energy Assistance Program (LIHEAP) are automatically eligible for LIHWAP assistance as long as they are water/wastewater bill holders.
Apply online through the DCAid application portal. People who do not have access to computers or the internet can call 1-800-510-3102 to be directed to one of the community action agencies to assist them with starting, completing, and submitting an application online.