Welcome to American Water Contract Services

Liberty Water Company Customer Information

Lead Webpage Buttons4.pngToll-free Customer Service: 1-855-722-7066
Hours of operation: 8 a.m. to 5 p.m., Monday through Friday
For emergencies, we’re available 24/7

Our call center hours of operation are 8 a.m. to 5 p.m. (Monday through Friday) for questions related to your bill, to schedule a service visit, or to set up an appointment to turn your water service on or off or reactivate your water service if it’s shut off for non-payment.

For water emergencies: Customers can use the toll-free number listed below at any time, and on weekends and holidays for emergency purposes, such as main breaks, water quality issues, water outages, and water leaks.

Liberty Water Company Customer Service: 1-855-722-7066

Coming Monday, April 8: Get ready for an Enhanced Customer Portal Experience!

Liberty Water is upgrading our customer online payment website and billing platform for Elizabeth customers. We've carefully chosen a new Customer Information System (CIS) from a company with over thirty years of expertise in serving water utility customers.

What you can look forward to:

  • A secure and user-friendly payment portal
  • Accurate billing processes
  • Various payment options to suit your preferences
  • Tailored and personalized customer experiences

Please note: If you have an existing account, enter your current login information to receive an email for a password reset. If you do not have an account, we encourage you to make one to experience the full benefits of this new customer portal.

If you have any questions about the new website, please reach out to our customer service at 1-855-722-7066.

Understanding Your Bill

The bill format makes it easy to find the information you care about most, including a comprehensive bill summary with improved line item descriptions, a description of payment options, water use data and comparisons and more. For more information, check out our Liberty Water Company improved bill format highlights.

Web Self-Service

Like to manage your account online? Be sure to check out our self service website for Liberty customers. To access the site, customers can enroll here. You can view and pay your bill, update your contact information, schedule an appointment to turn your water service on or off, and track water use trends or view your account history (up to two-year’s worth) on.

Convenient Payment Options

By mail:

Liberty Water Company
P.O. Box 371852
Pittsburgh, PA, 15250-7476

Overnight payments should be mailed to:

Mellon Bank
Attention: Lockbox 371852
500 Ross Street
Pittsburgh, PA 15251

To avoid processing delays, include the pre-addressed payment stub, write your account number and address on your check or money order, use the envelope provided and do not send paper clips, staples or cash.

Automatic Payment Program

Save time and money. Sign up for our Automatic Payment Program, and your bill will be paid on time, every time, directly from your checking or savings account on the date it is due. No stamps required. If you are not currently enrolled, but would like to join the hundreds of other customers who are, give us a call.

Pay by Phone or with our Online Self-Service, Bill Pay

With our new self-service website, residential customers can pay bills online with your Visa or MasterCard, when it is convenient for you. Be sure to have your account number handy. Please note: The third-party vendor fee for this method of payment has increased to $2.95 per transaction.   

Pay in Person

American Water has agreements with numerous businesses across the state where you can pay your bill in person. These locations include supermarkets and drug stores. Please note, this list changes periodically. Customers are encouraged to call the location first, to make sure they still accept payments for American Water. For a listing of approved payment locations, click here.

Water Quality Reports

We take water quality very seriously. To learn more about the water quality in your area, click on the link below for your water system. You will find two files for each system. The first is a Basic Water Quality Summary that includes the water quality information that customers most commonly request. If you want more information, we invite you to view the Detailed Water Quality Report (also called the Consumer Confidence Report or CCR) that contains more information including where the water comes from, any contaminants that were detected, and additional educational information.

Liberty - Basic Water Quality Summary
Liberty - Detailed Water Quality Report (CCR)

Wise Water Use

Making water conservation part of your daily routine will save both water and money every day. Here are a few easy tips you can follow:

Outside your home:

  • Water your lawn only when it needs it. An easy way to tell if your lawn needs water is to simply walk across the grass. If you leave footprints, it’s time to water.
  • Make the most of your watering by watering in the early morning. As much as 30 percent of water can be lost to evaporation by watering during midday.
  • Plan for fewer, deep-soaking waterings to encourage deep root growth and stronger turf.
  • Set your lawn mower one notch higher to make your lawn more drought-tolerant.
  • Use drip irrigation hoses to water plants, and water in the early morning or evening.
  • Consider using porous pavement (gravel is a good example) instead of asphalt for driveways and walkways, the rain will soak into the soil instead of running off and contributing to erosion.
  • Use a broom instead of a hose to clean your sidewalk, driveway, or patio.
  • Plant appropriately for your local climate. Check with local nurseries for non-invasive, drought-tolerant plants.
  • Check your water meter before and after a two-hour period when no water is being used. If the meter changes at all, you probably have a leak.

Inside your home:

  • Run dishwashers and clothes washers only when they are full. If you have a water-saver cycle, use it.
  • Adjust the water level of your clothes washer so it matches your load size.
  • Regularly check your toilet, faucets, and pipes for leaks. American Water offers leak detection kits. If you find a leak, have it fixed as soon as possible
  • Consider water and energy-efficient appliances. The USEPA reports that EPA-certified Energy Star washing machines may use 35% less water per load. Water-saving shower heads, toilets and faucet aerators can also help cut your water usage.
  • Insulate exposed water pipes with pre-slit foam insulation. You’ll enjoy hot water faster and avoid wasting water while it heats up.
  • Keep a bottle of cold tap water in the refrigerator. You’ll avoid the cost and environmental impact of bottled water and you’ll have cold water available in the summer without running the faucet.
  • Turn off the tap while brushing your teeth or washing dishes in the sink.

Lead Service Line Information

In July 2021, the state of New Jersey enacted a law for all water providers to share with customers the material of the utility-owned service lines leading to their properties and the material of the customer-owned service lines leading to their properties, if known. It also requires utility companies to replace utility-owned and customer-owned lead service lines by 2031.

Please note if your service lines contain lead, it does not mean you cannot use water as you normally do. Your water continues to meet water quality standards. The company regularly tests for lead in drinking water and our water meets state and federal water quality regulations, including those set for lead. For added protection and to comply with the new legislation, we will be removing lead and lead/galvanized piping from service lines over time.

Click here to view a copy of the Lead Service Line Inventory
Click here to enter your address on an interactive map
Lead Fact Sheet