WELCOME TO AMERICAN WATER CONTRACT SERVICES

American Water Contract Services Group proudly partners with the City of Camden to provide water and wastewater services to the community.

The City of Camden’s water supply, serviced by American Water Contract Services Group, comes from groundwater that is treated at two facilities prior to delivery to the distribution system. The treatment facilities, Morris-Delair Water Treatment Plant located in Pennsauken and Parkside Water Treatment Plant located in Camden, collectively treat more than 21 million gallons per day. The two water treatment plants provide safe, clean, and reliable water to approximately 46,000 residents in the Camden community.

Customer Service:

American Water Contract Services
Camden Operations Center
100 S. 17th Street
Camden, NJ 08105

Customer Service Hours of Operation:
Monday through Friday
9 a.m. to 3:30 p.m.
For questions related to your water/sewer bill or to schedule a service visit please call, 1-866-371-2623

Payment:

Effective April 3, 2023

Camden City Hall
520 Market Street, Rm. 117
Camden, NJ

Monday through Friday
9 a.m. to 12 p.m.

Access through the main entrance; street parking is available

You may also pay your water/sewer bill online: Pay Water & Sewer Charges Online

Please note, bankruptcy notices should be mailed to:
City of Camden Water & Sewer
C/O Office of the City Attorney
City Hall, Suite 419
520 Market Street
Camden, NJ 08101-5120

For Emergencies:

Customers can use the toll-free number listed below at any time, and on weekends and holidays for emergency purposes, such as main breaks, water quality issues, water outages, and water leaks.

American Water: 1-856-635-1496

Low-Income Household Water Assistance Program (LIHWAP)

The City of Camden and American Water Contract Operations are committed to the Camden community and keeping the water and life flowing for our customers.

The Low-Income Household Water Assistance Program (LIHWAP) is a federally funded program that provides emergency assistance to families experiencing hardship with their water bills. LIHWAP will be able to assist our customers who are behind on their drinking water and wastewater bills to help keep their water and wastewater service active.

To be eligible for LIHWAP assistance:

Applicants must be water/wastewater customers who are responsible for paying their water and sewer bills directly to the Company.
An applicants’ total gross household income must be at or below 60% of the state median Income. The LIHWAP frequently asked questions webpage has additional information about maximum income limits and other items.
Participants in the Low-Income Home Energy Assistance Program (LIHEAP) are automatically eligible for LIHWAP assistance as long as they are water/wastewater bill holders.

To apply, go to waterassistance.nj.gov or call NJ211. People who do not have access to computers or the internet can call 1-800-510-3102 to be directed to one of the community action agencies to assist them with starting, completing, and submitting an application online. Representatives are available to assist in completing the application in person, Monday – Friday, 9 a.m. to 12 p.m. at Camden City Hall, Suite 300 - The Mayor’s Division of Constituent Services, 520 Market Street, Camden, NJ 08101. Questions? Call: 856-757-7200.

Learn more:
Overview: The Low-Income Household Water Assistance Program (LIHWAP)
YouTube: City of Camden customers: LIHWAP

Lead Service Line Information

At American Water, providing safe, reliable water service is our top priority. In July 2021, the state of New Jersey enacted legislation for all water providers to share with customers the material of the utility-owned service lines leading to their properties and the material of the customer-owned service lines leading to their properties, if known. It also requires utility companies to replace utility-owned and customer-owned lead service lines within the next ten years.

Please note if your service lines contain lead, it does not mean you cannot use water as you normally do. Your water continues to meet water quality standards. The company regularly tests for lead in drinking water and our water meets state and federal water quality regulations, including those set for lead. For added protection and to comply with the new legislation, we will be removing lead and lead/galvanized piping from service lines over time.

Click here to view a copy of the Lead Service Line Inventory
Lead Fact Sheet

Water Quality Reports

We take water quality very seriously. To learn more about the water quality in your area, click on the link below to view the annual Consumer Confidence Report or CCR. This report details all water quality parameters associated with the City’s water.

2015 Consumer Confidence Report
2016 Consumer Confidence Report
2017 Consumer Confidence Report
2018 Consumer Confidence Report
2019 Consumer Confidence Report
2020 Consumer Confidence Report
2021 Consumer Confidence Report
2022 Consumer Confidence Report

Additional Resources:

Water Quality Perception Survey: English | Spanish

Please take a moment to complete our water quality perception survey so American Water can better understand your thoughts about local water quality. Your input will help us respond to your feedback, questions and concerns about your water.

Customer Information:

We’re Invested in Camden
American Water Annual Camden Community Investment 2022 Report
American Water Informe sobre la inversion comunitaria annual en Camden 2022
City of Camden Guide to Municipal Sewer Service
City of Camden Guide to Municipal Water Service
City of Camden Water Service Map
Street Sweeping Information
Street Sweeping Information – Spanish
Street Sweeping Schedule
Water Equity Road Map – Camden Water Equity Task Force
Water Learning Center
Wise Water Use